Manager, Specialty Pharmacy Operations - Orlando, FL
Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
Job Description
The Manager Operations is responsible for operations and project support capacity planning for a client team or focus area within a department of an Operations functional area. This position is accountable for providing subject matter expertise (SME) support on projects, maintaining client relationships, executing on talent management and planning efforts, ensuring staff development, and driving continuous improvement within their respective teams.
Responsibilities
- Manage operations (via capacity and workload planning, project support planning, or project leadership) for immediate client team, focus area, or department to ensure performance guarantees and client expectations are met in the areas of quality/accuracy, cost, and throughput.
- Partner with team and Continuous Quality Improvement (CQI) shared service to identify and execute on continuous improvement initiatives to improve cost, quality, and/or throughput metrics for assigned client team or focus area.
- Partner with the Director Operations and HR to drive talent management and talent planning efforts for client team or focus area.
- Partner with Director Operations and Shared Services to develop and execute on a plan to build a knowledgeable and experienced staff.
- Serve as escalation point for client-related issues and requests that are unable to be addressed by supervisor and/or individual contributor roles.
- Other duties as assigned.
Minimum Qualifications
- Bachelor’s degree in business, healthcare or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required.
- Active pharmacy technician license in the state of FL.
- 6 years of work experience in operations management, pharmacy benefit management, healthcare, insurance, or highly regulated market.
- 1 year of leadership/people management experience.
- Must be eligible to work in the United States without need for work visa or residency sponsorship.
Additional Qualifications
- Ability to set clear expectations and vision for immediate focus area or client team.
- Advanced verbal and written communication skills.
- Ability to lead groups in making decisions and reaching consensus.
- Ability to coordinate multiple projects, accountabilities, and tasks simultaneously without compromising quality.
Preferred Qualifications
- Previous experience managing remote and on-site teams.
- Previous experience with pharmacy operations, policies, regulations and procedures.
Minimum Physical Job Requirements
- Constantly required to sit, use hands to handle or feel, talk and hear.
- Frequently required to reach with hands and arms.
- Occasionally required to stand, walk and stoop, kneel, and crouch.
- Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Reporting Structure
- Reports to Director or Manager in Operations.
Potential pay for this position ranges from $85,600.00 - $128,400.00 based on experience and skills. Pay range may vary by 8% depending on applicant location.
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