The Counseling Services office seeks an in-person Case Manager, reporting to the Director of Counseling Services, who is responsible for individual and group counseling, case management, crisis management, consultation, and intervention support. This is a full-time, 12-month position.
Case Management: 65%
• Coordinate overall interdisciplinary plan of care of students as related to students’ behavioral health
• Arrange for access and referrals to appropriate medical or mental health care
• Encourage and assist students to engage with treatment expectations and/or University expectations and address barriers and obstacles that may arise
• Research, develop, and maintain relationships with community behavioral health and medical providers for referral and consultation purposes
• Monitor and track students as they move through the referral process, including determining appropriate level of treatment, effectively bridging their care, and following up post-referral
• Foster and encourage developmentally appropriate self-advocacy skills in students to manage their academic, personal, and fiscal responsibilities
• Attend to the needs of students in crises with significant mental health problems, suicide, or substance use risk. Evaluate threat and assess risk to self and/or the community
• Attend weekly Student Affairs SSN meeting and work with campus partners to support needs of students of concern. Campus partners include Dean of Students, other Case Managers, Public Safety, etc.
• Serve as primary clinician for online students seeking support and referral assistance as needed
• Provide advocacy and support for students who require psychiatric hospitalization, including working collaboratively with hospital staff to develop appropriate discharge plans and assist in students’ transition needs in post-hospitalization process
• Provide individual or group supervision to Counseling Services’ graduate interns as requested.
Staff Clinician: 30%
• Provide individual and group counseling, crisis intervention and case management services via in-person and telehealth sessions
• Provide crisis assessment and intervention, community outreach and education
• Participate in Counselor-on-Call protocol including weekends, after hours, break periods and holidays
• Assist with mental health related leave of absence and post-hospitalization processes for students in concert with Student Affairs to support their successful return to the campus community and academic programs
• Maintain clinical notes, monthly statistics, necessary clinical documentation, administrative forms, and electronic records in accordance with department policy
• Requires an understanding of the educational, developmental, cultural, and social needs of a diverse student population comprised of domestic and international students
• Collaborate with fellow Counseling Services staff on centralization efforts to ensure that services, policies, and procedures remain equitable and consistent across campuses and implement Quality Improvement initiatives
• Participate in individual and group supervision regularly as well as staff training and retreats
• Contribute to sustaining and enhancing an inclusive working and learning environment.
Student Affairs Duties (5%)
• Participate in University-wide committees and programming/events such as Orientation, Open Houses, Commencement, and other events as requested
• Maintain knowledge related to Title IX, FERPA and HIPAA regulations and response protocol
• Assist with clinical support and travel to other campuses as needed
• Other duties as assigned by Supervisor
• Ability to work occasional nights and weekends.
Required:
• Minimum of Master’s degree in Social Work, Counseling or related field
• Current licensure as LCSW, LICSW, LMHC or equivalent through the Commonwealth of Massachusetts
• Obtain independent licensure in respective field within 6 months of eligibility
• Experience working with diverse populations including an understanding of the educational, cultural, and social needs of an international student community
• Ability to work extensively with electronic health records and MS Outlook
• Ability to establish and maintain harmonious working relationships with members of the college community
• Excellent written and oral communication skills, possess ability to organize and prioritize tasks, tolerate interruptions to workflow and adapt to sudden shifts in clinical demands
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Preferred:
• Experience directly relevant to individual counseling and crisis management on a college campus
• Prior experience with delivering telehealth services
• Experience in serving in on-call capacity
• Experience supervising and training clinical staff or interns.
Physical Requirements:
• Typical office or administrative working conditions. Staff is not exposed to adverse environmental conditions. Work is primarily sedentary in nature; there are no special physical demands.
• Ability to work on campus in person and some travel to other campuses.
Apply
Please attach a cover letter and a curriculum vitae/resume. Finalist candidate(s) for this position will be subject to reference checks and a pre-employment background check as a condition of employment.
Applicants must be authorized to work for any employer in the U.S. MCPHS is unable to sponsor, or take over sponsorship of an employment Visa. MCPHS is also not an E-Verify institution.
About Us
Established in 1823, Massachusetts College of Pharmacy and Health Sciences (MCPHS) is the oldest institution of higher education in Boston, a city that is home to many of the world’s top universities and healthcare institutions. We are one of the largest and most highly-ranked schools for health- and life-sciences, and our alumni and faculty continually distinguish themselves in healthcare settings around the globe. MCPHS has more than 7000 students across campuses in Boston’s Longwood Medical and Academic Area (LMA), downtown Worcester, MA and downtown Manchester, NH. Our vision is to empower our Community to create a healthier, more equitable world, which we strive to achieve through our strategic priorities of collaboration, inclusion, success, sustainability, planning, and support.
We offer competitive salaries and excellent benefits that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while supporting the MCPHS strategic plan.
MCPHS is an Equal Opportunity Employer that celebrates a diverse community. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
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