Summary:
Provides support in attempting to retrieve and inventory Returned Goods associated with product complaints.
Responsibilities:
Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
- Assists laboratory personnel in providing analysis support by attempting to retrieve and inventory Returned Goods associated with product complaints.
- Communicates with customers and affiliates in a professional manner via email, phone and fax to ensure timely retrieval attempts and shall elevate to management as needed. Communication to customers and affiliates must be clearly written and professional.
- Candidate must be organized, focused, detailed oriented and be able to work independently at times.
- Assists with maintaining inventory of proxy devices, sterile device returns.
- Learns process to ensure timely device retrieval and/or inventory processes to maintain compliance.
- Helps to develop and implement process improvements by assisting management in researching and implementing changes in processes to reduce cycle time per established procedures.
- Manages and sorts excel sheets to effectively execute complaint device retrieval attempts based on procedural requirements.
Planning/Organization: Plans, organizes, and prioritizes own daily work routine to meet established schedule.
Decision Making/Impact: Solves a variety of problems of limited to moderate scope and complexity requiring basic interpretation of defined procedures and practices. Maintains confidentiality in handling sensitive information or documents.
Qualifications:Education/Experience: H.S. diploma or equivalent plus 2-5 years of related work experience or equivalent combination. Two-year degree or some college credits preferred.
Technical/Business Knowledge (Job Skills): Candidate shall be familiar with using Microsoft office products (Outlook, Excel). Applies broad knowledge of general technical concepts and practices and a general understanding of product or systems fundamentals. Utilizes increased knowledge of numerical and statistical data and computer software programs to resolve non-routine/moderately complex problems. Will perform this job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations.
Cognitive Skills: Performs non-routine to moderately complex technical assignments using standard methods and sequences.
#J-18808-Ljbffr
