- Utilizes clinical knowledge to determine actions necessary to facilitate patient introduction to the program.
- Performs and documents evaluation of patients needs primarily by telephone or review of documentation.
- Effectively collaborates with other healthcare providers in coordinating and implementing the patients plan of care, to include evaluation, treatment, and surveillance.
- Effectively communicates with patient via mail, telephone, and in person regarding information pertinent to their care.
- Assures pertinent patient information is received and available for provider interaction with patient.
- Coordinates patient needs for the program.
- Serves as the point of contact for providers.
- Coordinates patient activities, such as support groups, educational series, as appropriate.
- Provides limited patient and family education based on individual needs either in person or by telephone.
- Coordinates patient activities through available support services, as appropriate.
- Maintains systems and processes sufficient to assure timely follow-up and surveillance of patients for both Programs.
- Serves as a liaison with Scheduling Services to ensure appropriate scheduling of patients.
- Develops and implements patient screening tools and efficient clinic procedures.
- Assists in the development and implementation of efficient patient navigational procedures.
- Investigates patient concerns including appointment access, communication, and billing.
- Maintains clinical supply inventory.
- Responsible for conducting medical record reviews to report findings to physician specialist.
- Provides nursing care and assists physician and procedures.
- Routinely inspects and observes condition and operation of equipment to ensure proper operation and identify the need for preventive and corrective maintenance per guideline.
- Performs ongoing maintenance of exam and treatment rooms.
Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.
Hours: 8:30a-5:00p
Weekend and Holidays: None. Subject to change.
Experience: IV experience, good organizational skills, and great customer service skills are preferred.
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