Requisition ID: 858870
Store #: 000743 LensCrafters
Position: Full-Time
Total Rewards: Benefits/Incentive Information
At LensCrafters, we're passionate about bringing people better sight. It takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000+ stores. As part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
The Licensed Optician delivers the brand value proposition and helps establish LensCrafters as the premier destination for all vision needs within the community. This role creates exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high-quality eyewear that exceeds our customers' expectations.
MAJOR DUTIES & RESPONSIBILITIES
- Welcome all customers and set expectations.
- Custom fit glasses and precisely place prescription in lenses.
- Act as a leader in optical acumen.
- Take and record measurements, accurately adjust/fit eyewear with attention to detail, ensuring finished eyewear meets standards and customer needs.
- Assist team with complex product needs and prescriptions.
- Utilize technology accurately and thoroughly despite time pressure and customer volume; possess exceptional product knowledge and use appropriate tools.
- Be proactive, explore root causes of issues, and ensure customer satisfaction.
- Multi-task, prioritize, and manage time with competing priorities.
- Strive to achieve exceptional results on Brand KPIs and competencies.
- Take pride in store appearance and help to keep the store clean, attractive, and organized.
- Inform management of safety opportunities and demonstrate safe work practices.
- Be resourceful and self-motivated with a desire for continual learning and improvement.
- Adhere to company policies and procedures, including discounts, promotions, and inventory management.
BASIC QUALIFICATIONS
- High School graduate or equivalent.
- State Licensure.
- Optical dispensing experience.
- Strong customer service skills: communicator, listener, and team builder.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills - ability to use and carry an iPAD/tablet.
- Familiarity with POS, computers, and calculators.
- Embrace new technology and change.
PREFERRED QUALIFICATIONS
- Previous customer service and retail experience.
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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