Medical Assistant II - 20 hours

Massachusetts General Physicians’ Organization • Boston, MA, United States • $200k - $250k / year • 2w ago

Job Description - Medical Assistant II - 20 hours (3301550)

Working under the supervision of Unit Nurse Manager and/or Medical Director of Operations, his/her primary roles are to assist with and facilitate efficient patient flow through the surgical unit, assist surgeon with surgical procedures, and perform tasks related to the preparation and maintenance of the surgical environment, maintain neat, clean and safe patient care areas, and promote patient satisfaction and comfort in a professional and friendly manner.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Works with the surgical team under the direct supervision of Unit Nurse Manager to provide care to the patient during the pre- and post-operative period.
Escorts patients from reception area into procedure rooms.
Prepares patient for surgical procedure and/or post-operative follow-up, including vital signs, pressure bandage, suture removal, steri-strip application.
Measures, photographs, and documents surgical defect and repair. Applies pressure dressing to wound and educates patient and/or family on proper wound care.
Completes surgical paperwork pre- and post-operatively, e.g., consent form, surgical record, and anatomical map, pathology form.
Assists surgeon with Mohs surgery, excisions and subsequent repairs while supporting and maintaining the use of sterile technique.
Breaks down and re-sets/stocks procedure rooms and instruments accordingly with patient turnover.
Maintains surgical equipment (i.e., ensuring instruments are cyclically sharpened and/or replaced when needed).
Participates in quality assurance activities in the department, with respect to patient care.
Assists to define standards of excellence for patient care: participates in improvement of patient care services in a cost-effective way.
Participates in orientation of new permanent and temporary Dermatological staff.
Orders medical supplies and maintains appropriate inventories to help control costs.
Assists with pre-operative check-in (i.e., right patient, right site, and right pathology) and post-op check-out, ensuring follow-up appointment is made, and all questions have been answered.
Cross covers front desk (i.e., check-in, phone coverage, assist with scheduling surgical appointments).
Participates in activities conducive to unit safety and operation.
Selects and organizes supplies and equipment specific to the proposed surgical procedure.
Anticipates changes and makes adjustments in case preparation according to the variation in the surgical procedure.
Ensures procedure rooms are cleaned and restocked with appropriate surgical supplies daily.
Maintains accurate surgical supply inventory and places orders using Ebuy to replenish stock.
Accesses and utilizes Partners EPIC programs as related to patient documentation and scheduling.
Assists in evaluating the quality and care of equipment, instruments, and supplies.
Cares for instruments and supplies according to established procedures.
Prepares instruments and surgical trays for sterilization.
Answers telephone and retrieves messages from voicemail as needed. Collaborates with Unit Nurse Leader to identify and meet learning needs.
Seeks opportunities for continuing education and skill development.

QUALIFICATIONS:

EDUCATION: High School Diploma or equivalent.

TRAINING: Certified medical assistant a plus, surgical experience preferred.

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

Exhibits diplomacy and communicates with others in a manner that demonstrates respect, professionalism, and a commitment to the team.
Ability to obtain vital signs, perform phlebotomy, and any additional clinical testing within scope.
Demonstrates a commitment to the MGH Credo, department goals, and to creating a welcoming environment for patients and visitors.
Demonstrates good judgment in routine, day-to-day decisions and willingness to take appropriate action.
Demonstrates flexibility and adapts to shifting priorities in response to the needs of patients, providers, and colleagues.
Demonstrates strong verbal and written skills.

WORKING CONDITIONS: Ambulatory Surgical Unit.

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.