About UCVH:
Upper Connecticut Valley Hospital (UCVH), an affiliate of North Country Healthcare, is a 16-bed critical access hospital serving 20 communities and 8,500 people in its service area which includes communities in New Hampshire, Vermont and Maine. UCVH provides over 4,000 emergency department visits, 325 outpatient surgeries, 300 inpatient admissions, 7,000 imaging studies and 140,000 laboratory tests annually. UCVH offers a broad array of services including a 24/7 fully staffed emergency department, outpatient surgical care, cardiac rehabilitation, inpatient care, ambulatory care, x-ray, MRI, CT scans, mammography, outpatient rehabilitation, laboratory services and more.
About North Country Healthcare (NHC):
North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.
POSITION SUMMARY:
The Emergency Department (ED) Manager is responsible for overseeing the daily operations and administration of the hospital's emergency department. This role involves managing clinical and support staff to ensure the delivery of high-quality, efficient, and patient-centered emergency care. The Manager is tasked with implementing policies and procedures, optimizing resource allocation, and maintaining compliance with organizational standards and regulatory requirements. They will foster a collaborative and dynamic work environment, utilizing exceptional leadership skills to guide their team in delivering superior patient outcomes. The role also requires a focus on integrating evidence-based practices, assessing performance improvement opportunities, and leading initiatives for department advancement.
Through strategic planning and innovative problem-solving, the Emergency Department Manager plays a pivotal role in the continuous improvement and success of emergency services, while upholding the organization’s vision, mission, and values. The Emergency Department Manager would be multifaceted as a working nurse and manager with a schedule outlined in the capacity of three 8-hour office/administrative shifts and one 12-hour nursing shift on the floor with patients and staff.
ESSENTIAL QUALIFICATIONS
Education:
- Associates or Bachelor’s degree in Nursing is required.
- Master’s degree in Nursing, Healthcare Administration, or related field is preferred.
- Current Registered Nurse (RN) licensure in the state of practice is required.
- Association accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date.
Skills:
- Strong leadership and managerial skills.
- Proficient in communication, consultation, negotiation, and collaboration.
- Competence in evidence-based practice integration and quality improvement.
- Analytical skills for data collection and performance evaluation.
- Effective conflict resolution techniques.
- Minimum of five years of experience in medical surgical nursing with progressive leadership roles.
ESSENTIAL FUNCTIONS:
- Promote the vision, mission, and values of the organization within the ED department.
- Manage the ED unit operationally and fiscally, ensuring efficient resource allocation.
- Schedule requirements of working manager to be outlined in the capacity of three 8-hour office/administrative shifts and one 12-hour shift on the floor with patients and staff.
- Ensure that nursing personnel provide safe, effective, patient-centered care.
- Incorporate evidence-based knowledge in decision-making processes to enhance patient care.
- Assist nursing staff with integrating evidence-based practices into their daily routines.
- Evaluate nursing practices and develop strategies for continuous improvement.
- Plan and deliver educational programs for nursing personnel to attend based on education department.
- Act as a clinical resource, supporting the development of clinical competencies.
- Facilitate and monitor compliance with organizational policies, procedures, and regulatory standards.
- Mentor team members, offering guidance, support, and constructive feedback as needed.
- Coordinate and manage the implementation of change within the unit and the organization.
- Conduct interviews and participate in the selection process for nursing personnel.
- Collect and analyze data related to quality improvement and performance evaluation projects.
- Promote workplace safety and ensure adherence to privacy and confidentiality standards.
