Posting Details
Position Information
- Job Title: Clinical Case Manager
- Department: Counseling and Psychological Services
- Campus: Stockton
- Full or Part Time: Full Time
- Number of Months: 12
- Work Schedule: Work is generally performed during standard business hours. May be required to work non-business hours.
- Open Date: 09/17/2024
- Open Until Filled: Yes
Position Summary Information
Primary Purpose: The Clinical Case Manager is responsible for conducting pre-screenings of students seeking mental health services, serving as a liaison between Health & Wellness Services and community partners, and assisting students who require medical and mental health services off-campus. Acts as a student health advocate and liaison between internal and external health care offices and facilities to ensure that students reach and maintain their optimum level of physical and mental health. Works collaboratively as part of a multi-disciplinary team in meeting the physical and behavioral health needs of our student population.
Essential Functions:
- Perform pre-screening of students requesting counseling services and refer students to appropriate level of therapeutic care.
- Consult with and make referrals to campus partners that can help support students' retention and academic outcomes.
- Utilize knowledge and assessment of mental health needs to assist with or facilitate referrals to off campus community resources.
- Assist students requiring specialist care to schedule appointments, complete paperwork, and obtain transportation.
- Serve as a point of contact for faculty, staff, parents, and students regarding student behavior.
- Complete outreach to students identified as needing mental or physical health support.
- Primary outreach contact to students who have been hospitalized.
- Provide guidance and consultation to critical campus partners.
- Participate in relevant office meetings.
- Work with student clients nearing therapy session limits.
- Collaborate with the Insurance Coordinator to assist students with connecting to off campus resources.
- Assist students with release of information documents.
- Establish working relationships with community providers.
- Engage in ongoing communication and follow up with students and external providers.
- Maintain up-to-date mental and physical health referral guides.
- Consult with counselors and Clinical Services providers.
- Facilitate presentations and outreach programming related to mental health.
- Maintain knowledge of Health and Wellness Services and university policies.
- Serve on university-wide committees as appropriate.
- Perform other related duties as assigned.
Minimum Qualifications:
- Master's Degree in Psychology, Social Work, or related field.
- Three (3) years of experience working in student support services in Higher education.
- One (1) year experience utilizing a referral/case management system.
Preferred Qualifications:
- Five (5) years related professional experience.
- Demonstrated experience working with diverse communities.
- Effective communication skills.
- Knowledge of federal and state laws concerning confidentiality of student records.
- Critical thinking, problem solving, and conflict resolution skills.
- Interpersonal skills to engage with students and staff.
- Organizational and time management skills.
- Experience and sensitivity in working with diverse backgrounds.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent sitting and verbal communication with occasional walking and standing. May be expected to lift up to 25 lbs.
Hiring Range: $77,410- $80,000 per year.
Background Check Statement: All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
AA/EEO Policy Statement: University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity.
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