TO APPLY: Please send a copy of your resumé with a cover letter.
At CJE SeniorLife (CJE), we are passionate about serving older adults and those who love and care for them. For more than 50 years, we have offered a variety of services to meet the diverse needs and preferences of our clients, whether they live in our CJE communities or in their own homes. We empower older adults and their families to enjoy life to the fullest, with dignity and independence.
We are seeking a talented, dynamic, and energetic Clinical Intake Professional to join our growing team!
Our mission, vision, and values guide our work every day. We listen to our clients and their families, and tailor our services to their unique situations, while adopting a holistic approach of collaborative and comprehensive care. Through our Hub for Care Coordination, our expert and compassionate staff applies an individualized approach with access to a full range of programs and services. CJE is a partner with the Jewish United Fund in serving our community.
POSITION SUMMARY:
The Clinical Intake Professional will serve as an integral part of a clinically focused team that provides older adults, their families, and caregivers with a single point of entry and seamless connection to CJE SeniorLife’s social service programs, as well as providing relevant guidance and referrals to external resources. The Clinical Intake Professional works closely with the CJE Concierge front-line staff who serve as the first point of contact for new and returning clients, families, and professionals, and assists both Concierge and Intake roles in triaging, scheduling, and direct client service via intake consultations for new and returning agency clients. The Professional also assists in and monitors the status of client intra-agency referrals across the agency’s multiple Community Services teams and programs, and provides a connection and warm handoff to services in line with agency policies, procedures, and best practices to serve older adults and families in a person-centered, trauma-informed manner. Successful candidates are adept at screening, triaging, assessing, and connecting clients to appropriate internal and external service providers, as well as monitoring and measuring outcomes. The Professional is cross-trained to assist and support the CJE Concierge role as well as general functions of the Clinical Intake team. Candidates must be comfortable learning and using various technology platforms as well as be at ease handling emergent and urgent issues and triaging prospective clients in occasional crisis situations. This position may maintain a reduced short-term client caseload with commensurate administrative responsibilities. This is primarily an office-based hybrid position, working both from our headquarters at the Bernard Horwich JCC in West Ridge/West Rogers Park, Chicago, and remotely.
Requirements:
- Master’s Degree in Social Work, Professional Counseling, or Marriage and Family Therapy. Licensure preferred.
- Experience screening, triaging, assessing, and connecting clients to appropriate internal agency and external service providers, as well as monitoring and measuring outcomes.
- Exceptional interpersonal and client service skills and aptitudes, and a calm, patient presence in all interactions with clients, colleagues, and peer professionals alike.
- A strong passion for continuous learning and personal and professional growth, along with active engagement in internal and external opportunities to enhance knowledge, skills, personal effectiveness, and wellbeing.
POSITION DUTIES, FUNCTIONS, AND STANDARDS:
Essential duties and responsibilities include the following (other duties may be assigned):
- Work closely with both CJE Concierge and Clinical Intake teams to screen, triage, and document new and returning client inquiries, as well as internal referrals from agency colleagues, via live call, email, and voicemail.
- Schedule and facilitate brief biopsychosocial assessments with clients via phone, video, or in-person, and help match desired services with appropriate staff and programs.
- Assist clients and colleagues by monitoring and tracking client status of referrals, agency program information, and program capacity/availability, and help maintain waitlists while referring prospective clients to appropriate service providers when the client is best served outside of CJE SeniorLife.
- Actively serve on a team of client-facing clinical staff offering occasionally needed rapid response via in-person and phone-based support to clients during business hours, e.g., unscheduled urgent client visits, clients in distress, or other time-sensitive client matters.
- Utilize a detailed understanding of both CJE Concierge and Clinical Intake Team duties via cross-training to assist, support, and provide occasional backup for the CJE Concierge role as well as general functions of the Clinical Intake team.
- Gather and document personal, financial, health, and insurance data as appropriate during intake calls, advising clients of agency processes, expectations, and client responsibilities.
- Accurately document referral source, intake information, and relevant clinical data in congruence with documentation standards.
- Convey relevant intake and contextual information to appropriate parties within receiving programs at CJE SeniorLife; confirm reception of client to appropriate programs and ensure warm handoff.
- Perform basic online research and networking with internal and external colleagues and peer professionals to uncover, organize, and maintain relevant social service-related resources and information to benefit CJE clients and Community Services staff.
- Uphold policies and procedures as stated in agency manuals and the clinical standards as related to the front-end of the client journey.
- Understand and represent the specializations of each practice area of CJE SeniorLife, including whom they serve and how, limits of scope, and recommending specific external resources should CJE SeniorLife be unable or not appropriate to serve a prospective client.
- Other duties as assigned.
POSITION QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Undergraduate or master’s degree in social work, Professional Counseling, or Marriage and Family Therapy. Licensure preferred.
- Preferred: Licensure and master’s degree, and a minimum of 2 years of relevant work experience in a clinical social service setting.
- Tech-savvy and comfortable using CRM software, Zoom, Microsoft Office suite of apps.
CJE SeniorLife is an Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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