Job Description
JOB SUMMARY:
***Potential to be remote after approximately 6 months***
The Patient Advisory team is the first point of contact for our immediate and extended communities. PAN RN's are the key to making sure our patients are cared for 24/7. By providing the ideal blend of autonomy of practice and nursing judgement, while still offering support and protections through outlined processes. The ideal candidate will enhance our talented team by offering mastery in chronic and acute process, strong verbal communication skills, ability to critically think and thrive in a fast-paced environment, while remaining patient centric.
EDUCATIONAL REQUIREMENTS
College Diploma Nursing
CERTIFICATION & LICENSURE REQUIREMENTS
Registered Nurse (RN) Illinois
EXPERIENCE REQUIREMENTS
Two (2) years of clinical RN experience (inpatient, outpatient, or ambulatory settings)
SKILLS AND KNOWLEDGE
Ability to use clinical knowledge, reasoning, and nursing processes to appropriately manage and direct patient care based on level of acuity and need. Advocates, directs, and provides guidance for the safest and most appropriate level of care by obtaining pertinent health information, conducting thorough review of patient history, and applying clinical knowledge to reported concerns. Uses nursing process to appropriately evaluate and assess the needs of the patient and following department outlined procedures. Must possess strong ability to effectively communicate and maintain professionalism with patients, physicians, and other clinical or clerical personnel. Works well in conjunction with case managers, social work services, and outside facilities. Able to incorporate, adapt, and drive change processes. Must maintain ability to stay organized, utilize resources, and provide solution-oriented care and teamwork. Basic PC and data skills are required; additional knowledge of Microsoft, Epic, and technical applications are a plus.
ESSENTIAL FUNCTIONS:
- Assesses and triages patient concerns via telephone/video/electronic methods using embedded adult and pediatric protocols.
- Assesses health needs, develops plans of care, and coordinates care for patients who are experiencing health concerns.
- Documents all telephone encounters received/initiated within Epic and completes appropriate EMR documentation and follow up.
- Provides medication management assistance by renewing, refilling, cancelling, transcribing, and reconciling medication orders as appropriate within departmental guidelines.
- Ensures adherence to established standards of care and scope of practice.
- Provides education and counseling to patients, families, and groups.
- Facilitates care coordination between patient and provider during 24/7 operations.
- Communicates with outside facilities when appropriate.
- Assists with department tracking, auditing, and reporting feedback for opportunities of improvement.
- Serves as a resource within the organization and/or community by providing additional support to other Carle clinical team members and patients when needed.
- Acts as a preceptor and supports the development and retention of other staff.
- Recognizes and initiates change initiatives that improve clinical outcomes utilizing evidence-based practices where applicable.
- Provides leadership for initiatives designed to improve the quality of care or clinical outcomes.
- Assists leadership team members with development and implementation of departmental processes.
- Completes and maintains all required education pertaining to licensures, competency, and compliance at department, system, and state levels.
- Participation in department and system lead workgroups or meetings upon request.
- Primarily providing telehealth triage for acute needs for Carle Health, Health Alliance, and additional contracted health systems through daytime and after-hours to facilitate and maintain patient safety and care.
- Provides after-hour care of patient needs, supports critical patient communications, and maintains working knowledge of specialized processes including but not limited to: Receiving and communicating critical lab value reporting, heart monitor alerts, hospital discharges, AMS patients, patient and provider appointment management, and other miscellaneous tasks as outlined within onboarding and orientation.
- Performs essential Charge RN functions in rotation with other team members that directly supports immediate team needs, operational flows, and patient care support.
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