Join our dynamic Palmetto, Fl medical team as a Patient Care Specialist and be at the heart of our mission to provide exceptional healthcare services to our community along the breathtaking southwest coast of Florida. In this fast-paced environment, you'll be the face of our clinic, ensuring every patient's visit starts with a warm welcome and efficient check-in process. If you thrive in a high-energy setting, love working with people, and have a passion for delivering outstanding customer service, this is the perfect opportunity for you.
Work schedule: Monday - Friday 8:00 am - 5:00 pm EST
Requirements:
- 2-3 years medical office or Family Care experience
- Bilingual: English & Spanish
- Athena EMR a plus
As a Front Office Associate, you will be responsible for managing patient appointments, coordinating with medical staff, and maintaining accurate records. Your exceptional organizational skills and attention to detail will be instrumental in keeping our clinic running smoothly. From answering phone calls and addressing inquiries to handling insurance paperwork, your multitasking abilities will shine as you balance multiple tasks with ease. Your friendly and professional demeanor will create a welcoming atmosphere for our patients, making them feel comfortable and supported throughout their visit. If you're ready to make a meaningful impact in the healthcare industry, apply now to be part of our dedicated team!
Objectives of this role:
- Provide an exceptional patient experience
- Ensure efficient appointment and scheduling management
- Keep accurate records
- Maintain confidentiality and secure confidential data
- Support physicians and nurses in providing accurate and organized care
- Ensure efficient patient management processes
- Cultivate confident relationships with new and existing patients
- Act as a liaison between providers, patients, and visitors
- Maintain a clean and accessible medical office
- Remain knowledgeable and equipped to handle evolving needs
Responsibilities:
- Greet patients with a friendly demeanor
- Assist with check-in procedures
- Maintain accurate patient records
- Coordinate with medical staff to schedule appointments and efficiently manage changes or cancellations
- Maintain and organize the electronic appointment system
- Adhere to privacy regulations such as HIPAA
- Actively participate in team meetings, share insight and provide support to colleagues when needed
Required skills and qualifications:
- High School Diploma or equivalent
- Knowledge of medical terminology
- Proficient in using computer systems and electronic health records (EHR/EMR)
- Familiar with scheduling software, billing systems, and basic data entry skills
- The ability to frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds.
Preferred skills and qualifications:
- 6 months-1 year related experience
- Experience working with Athena software
- Bilingual
Apply now to join our esteemed medical team and become part of a vibrant community dedicated to delivering exceptional patient care in a picturesque setting.
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