Responsibilities:
This position is responsible for supporting the patient experience and clinical outcomes for Vivistim patients through high levels of engagement with patients, caregivers, providers, and rehabilitation facilities within an assigned geographic territory. These activities, partnered with the program building efforts of a Territory Manager, will result in the achievement of critical sales metrics. By leveraging their expertise and prior experiences as an Occupational or Physical Therapist, the TDS is critical in ensuring high patient satisfaction by supporting patients through the entire treatment pathways for Vivistim including patient and caregiver education, insurance coverage support, rehabilitation facility education and training, and device maintenance.
Primary Activities:
The keys to success listed here will lead to identified customers for Vivistim’s Paired VNS Therapy. The TDS will provide education and assistance through the various phases of Paired VNS therapy. This position interacts extensively with other business functions within our organization to ensure the maximum clinical outcomes and complete satisfaction of our patients, physicians, and healthcare customers.
- Passionate patient advocate for access, education and thorough understanding of Vivistim therapy.
- In partnership with their territory manager, develops territory plans and strategies for creating new avenues for patients to gain access to prescribing Vivistim accounts with a primary focus on rehabilitation facilities and key decision makers.
- Minimally achieves and preferably exceeds monthly, quarterly, and annual Vivistim implants and sales goals through a keen focus on UE-Dx evaluations, paired VNS therapy of potential Vivistim candidates.
- Manages and expands rehabilitation facilities in the assigned geography demonstrated by preparing a comprehensive business plan that ensures job responsibilities are achieved.
- Supports surgical implanting sites while in the operating suite.
- Exceeds customer expectations and contributes to a high level of customer/patient satisfaction.
- Provides weekly sales forecasting utilizing available tools and guidance provided by the organization.
- Delivers in depth and impactful product presentations for patients, accounts and clinicians. Ability to communicate the Vivistim message to healthcare partners, patients, and key individuals at therapy sites, hospitals, and partnering facilities.
- Monitors customer, market and competitor activity and provides feedback to company leadership.
- Works closely with the marketing function to establish successful patient/customer access and therapy adoption.
- Manages customer relationships and provides leadership in advancing strategic opportunities.
- Establishes themselves as the “Vivistim Paired-VNS Patient Expert” for their assigned geography.
- Constant driver of clinical excellence and possesses a “sense of urgency” in goal attainment.
- Demonstrates outstanding product, technical, and clinical expertise.
- Completes all administrative requirements on time and accurately.
- Maintains company standards involving ethical and moral character while professionally representing the company.
Travel Requirements:
This position requires daily travel within defined geography and may require business travel of up to 30% outside of defined geography. Occasional attendance at local and national industry meetings, trade shows, and sales meetings is also required.
Minimum Requirements and Qualifications:
- Degree in Occupational Therapy, Physical Therapy required (OT, PT, COTA, or PTA)
- Neuro-focused training background is strongly preferred.
Preferred Experience:
- Minimum of 3-5 years of documented, successful clinical/sales experience with supportive results.
- Experience selling directly to the Physical Medicine & Rehabilitation (PM&R/Physiatry), Neurosurgery, and OT/PT healthcare physician communities preferred.
- Successfully representing and launching a revolutionary, pioneering, and disruptive technology strongly preferred.
- Experience educating and advocating for Stroke rehabilitation patients.
- Experience calling on hospitals and rehabilitation facilities strongly preferred.
- Solid process orientation demonstrated resource management/allocation experience, and the ability to perform multiple tasks simultaneously.
- Intellectual, self-starter and independent thinker, with the aptitude to work autonomously.
- Experience utilizing Salesforce or similar CRM.
- Robust interpersonal skills, with evidence of teamwork and collaboration.
- Exceptional written and verbal communication skills, with customers and patients at all levels.
- Creative thinker and appropriate risk taker.
- Understands and ability to operate within appropriate legal and regulatory guidelines.
- Ability to influence decision makers in a large and complex environment.
- Capable of selling new solutions in mature markets.
- Work well in cross matrix organization.
- Occupational Therapy training/background is ideal.
Equal Opportunity Employer:
MicroTransponder, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
MicroTransponder provides a comprehensive benefits program to employees. It includes medical, dental and vision plans along with an FSA. Employees may participate in the company 401(k) plan with company matching. The company offers an unlimited Paid Time Off (PTO) program and approximately 15 paid company holidays per year.
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