For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continuous improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.
Spanish Speaking - Nurse Wellness Coach (remote)
Utilize a collaborative process of education, assessment, planning and engagement to promote participants’ adopting improved lifestyle behaviors that support achieving and maintaining optimal health status. Empower participants to develop the skills and confidence required to effectively self-manage their health and wellbeing. Foster high quality relationships while reducing healthcare cost utilization to maximize healthy lifestyle choices and future cost avoidance.
Responsibilities
- Interpret and digest available health data to identify areas of opportunity related to participant health and wellbeing, including establishing a goal-based collaborative plan of care to help realize improved quality of life and overall wellbeing as it relates to self-management behaviors and future cost avoidance.
- Utilize variable skills to ensure maximum participant engagement in WellSpark programs, including providing coaching, information and support to empower participants use of MySpark Central and other behavior change tools.
- Empower adoption of WellSpark technology across all populations and interventions.
- Follow established program workflow and accurately document data into electronic platform(s) in a timely fashion.
- Contribute to the organizational health of WellSpark by maximizing key factors including the realization of variable revenue, displaying the positive impact of coaching through meaningful future cost avoidance and encouraging ongoing engagement with WellSpark services.
- Maintain current “state of the art”, working knowledge of behavioral coaching interventions and use of technology within coaching through continuing education, community resources and publications.
- Work collaboratively with coaching leadership to meet the expectations for caseload management, call productivity, program engagement, continual staff development and maintenance of goals.
- Actively participate in projects, committees and other meetings, at the discretion of leadership.
- Manage a flexible work schedule to meet the needs of participants and optimize program engagement rates, including participating at client specific activities, as needed. Perform telephonic outreach to engage identified populations.
- Queue coverage with Customer Service may be required for portions of workday. Perform other duties as required.
Qualifications
- Valid RN license (Connecticut, New York license, or Valid RN Compact), depending on which accounts will be managed.
- Certified Diabetes Care and Education Specialist through ADCES (Preferred).
- Health & Wellness Coach Certification (Required).
- 4 – 6+ years of relevant, professional work experience, including coaching experience (Required).
- Additional experience/specialized training may be considered in lieu of Degree requirement (Required).
- Experience with health coaching across modalities – including face to face, telephonic, digital or a mixture (Required).
- Experience with: health coaching across modalities (face to face, telephonic, digital, etc.); motivational interviewing, active listening skills, Transtheoretical Model, and other evidence-based coaching techniques (Required).
- Ability to facilitate educational sessions, both in person and via technology modalities (Required).
- Proficiency with MS Office (Word, Excel, PowerPoint, Outlook, etc.); online documentation platforms; and remote technology (Smartphone, wireless laptop, virtual conference tools, etc.) (Required).
- Experience with wellness related areas such as stress, weight management, nutrition, physical activity or health lifestyle behavior change; and facilitating patient/client positive behavioral change (Required).
- Effective communications skills (verbal, written, presentation, interpersonal); ability to deliver content in an engaging way (Required).
- Strong prioritizing, time management, organizational, and problem solving skills (Required).
- Willingness and ability to accommodate flexible scheduling, including off shift hours; and travel to worksites, as needed (Required).
Additional Information
- Requisition ID: 2403L
- Hiring Range: $63,000-$110,000
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