Our client is seeking a go-getter with a sales mindset and strong project management skills to assist the CEO in nurturing leads through the sales pipeline to contract stage, and continued customer engagement to assure product usage/high client satisfaction and retention.
Hours Per Week: 20
Hourly Rate: $27-30 (Start at $27 with increase to $30 after 90-days successful probationary period). This is a 1099 contractor position.
Benefits: 100% Remote with flexible work from home hours during EST workday.
Requirements: 5-day/week availability, strong project management skills, strong customer service skills, travel 6 times/year.
Ideal Candidate: Comes from a Sales background with HubSpot expertise. We are servicing nurses, so this candidate will have an interest in servicing those who serve others.
3 Primary Role Components:
- Sales Management
- Customer Experience Management
- Marketing Management
Required Skills: Organized, time management, self-starter, communication, problem-solving, relationship building, customer service, networking, team player, adaptability.
Ideal candidate should have strong knowledge in Customer Relationship Management (CRM), preferably HubSpot, but a deep knowledge base of a similar tool is acceptable; analytical skills; proficiency with Microsoft Office.
Ideal candidate will be flexible, efficient, and willing to support all areas of the business.
Sales Management Component:
- Nurturing Leads (exhibits and inbound) - Moving from email info/flyers and eblasts, to sample contracts and/or discovery calls, to approval and contracting process.
- Managing HubSpot on a daily basis.
- Sending contracts when requested.
- We get a solid number of inbound email requests for contracts on a weekly basis.
- Productivity Goals for this Role:
- 3 executed contracts within 6 months of each exhibit (i.e., 2 small group contracts; 1 unlimited contract).
- 4 discovery calls within 3 months of each exhibit.
- 3 discovery calls/sample contracts per month based on inbound leads.
- Evaluates Return on Investment for Sales and Marketing:
- Tracks number of contracts signed from each exhibit and each initiative.
- What is our spend? What is our return?
- Customer Experience Component:
- Regular touch point meetings for information sharing and Q & A.
- Meeting with each client 2 times yearly for information, relationship management, etc.
- Providing tips sheets or newsletters on a regular basis.
- Provides resources to “certification champions” in hospitals to help them support and promote certification.
- Elicits feedback as to future courses clients would like us to provide.
- Tracks and analyzes engagement and user completion rates by client name/contract.
PURPOSE: To assure clients have what they need to successfully use the product and that we have a high client satisfaction and retention rate.
Marketing Management Component:
- Responsibility for marketing/sales “process”:
- This does not mean that this role does 100% of process as tasks may be delegated and owned by others. But the overall responsibility of the “process components” should belong to this person.
- Ownership of Exhibits Management.
- Development of what’s in the exhibit (e.g. rack cards, signs, backdrops, etc.) in collaboration with CEO.
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