Description
THE ORGANIZATION
North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:
- Comprehensive primary care.
- Dental services.
- Behavioral health care.
- Care management.
- Pharmacy services.
- Substance abuse disorder treatment.
- Nurse care management.
- Insurance enrollment assistance.
NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.
As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits including health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.
We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.
Primary Purpose of Position:
North Shore Community Health (NSCH) is an industry leader in exceptional community healthcare delivery. We have an opening for an Advanced Practitioner (Nurse Practitioner (NP) or Physician Assistant (PA) Access Provider). Under the supervision of the Clinical Manager of Patient Access, in collaboration with the Chief Medical Officer, the NP/Physician Assistant (PA) will provide continuing and comprehensive health care for individuals and families across all ages and genders. The NP/Physician Assistant (PA) will provide direct clinical service to patients, be involved in quality improvement activities, administrative activities, and help to develop programming as needed. Care may be delivered at any of NSCH locations or virtually via tele-health. As a team member at our health center, you will work with staff who are racially, ethnically, and culturally diverse, so being culturally competent is required.
Essential Functions:
- Collaborate with site leaders (including Medical directors, Practice Managers, and RN managers) to provide additional patient access, which could be in the form of vacation coverage or other planned time off.
- Manage the primary care providers’ in-basket, called “Inboxology”. The access provider will have dedicated time during the week to work on the primary care providers’ in-baskets to address test results, medication refills, and patient calls and messages. The access provider will generate billable encounters when performing Inboxology to meet their weekly patient productivity goal.
- Respond to emails and messages promptly.
- Close all billable encounters within 72 hours of the date of the visit.
- Complete care gaps and preventative care measures at every patient visit when possible.
- Meet the weekly patient productivity goal as discussed with the Clinical Manager of Patient Access and report the productivity number at the end of each week.
- Collaborate with Population Health to serve as a clinical content expert and provide access for the Population Health team when certain quality measures need to be met within a specific time frame.
- Collaborate with Operations and the Director of Patient Access to meet organizational goals and needs such as new patients.
- Provide direct care to scheduled patients and/or walk-in patients when necessary.
- Follow up on laboratory and imaging testing and communicate the results to patients in a timely manner.
- Obtain history and physical examinations of patients in an ambulatory setting.
- Utilize laboratory and other diagnostic services as appropriate.
- Make diagnoses and administer treatments based on evidence-based medicine, whenever possible but always within accepted standards of care.
- Seek outside advice and consultation as necessary; refer for specialty care and for confirmation of diagnosis and treatment when appropriate.
- Maintain strict adherence to the NSCH Confidentiality policy including HIPAA guidelines.
- Treat all patients in a welcoming and professional manner.
- Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
- Work as an integral member of the primary care team, with careful attention to customer service, population management, appropriate delegation, and participation in the quality initiatives of the health center. The advanced practice practitioner is expected to display exemplary communication skills and lead by example.
- Other duties as assigned.
Non-Essential Functions:
- Attend periodic staff meetings.
- Adhere to NSCH policies.
- Adhere to NSCH values and principles.
Mission
North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.
Vision
Healthy People | Vibrant Communities
Values
Accountability
We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.
Integrity
Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.
Empathy
Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.
Courage
We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.
Respect
NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.
Commitment
NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.
EEO Statement:
We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Requirements
- Master’s Degree in Nursing with certification as a NP or graduate of a certified Physician Assistant program.
- New graduates are welcome to apply.
- Current licensure to practice in Massachusetts.
- Experience in community health care.
- Must have reliable transportation to travel between sites.
- Preference will be given to bilingual/bicultural individuals who are Spanish or Portuguese.
- Ability to work effectively both independently and as part of a team.
- Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members.
- Ability to work in a culturally diverse environment.
- High level of commitment to continuous improvement in the quest for comprehensive and quality health care.
- Completion of NSCH compliance trainings.
NSCH ensures that all employees comply with the annual requirements for vaccinations and health screenings. All employees must be vaccinated against COVID-19 as a condition of their employment unless they have been granted a religious or medical exception. Proof of COVID-19 vaccination must be provided, and prospective employees must be vaccinated before their first day of employment, submitting their vaccination record and prehire paperwork. If you need to request an exemption from the vaccine requirement or have any inquiries regarding this policy, please get in touch with the Human Resources Department at hr@nschi.org.
Physical Requirements:
This job is inherently sedentary, necessitating the ability to remain seated or standing for extended durations, while also utilizing computers and phones. There may be a requirement to travel to multiple locations throughout the day.
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