Registration Specialist (Hudsonville), full time, days
Apply for the position of Registration Specialist at Holland Hospital. This role involves registering patients into the organization's information system for services, providing exemplary customer service and technical skill. The Registration Specialist is the "face" of Holland Hospital, preparing patients for activities in the medical office and billing department.
Employment Type: Full Time
Shift: Days with varied start times
Weekly Scheduled Hours: 40
Weekend Requirements: N/A
Requirements:
- High School Diploma or GED Equivalent required
- Associates Degree in related field preferred
- Experience in Medical Office Front Desk / Reception preferred
Responsibilities:
DEMOGRAPHIC REGISTRATION
- Interviews patients for visits via phone or in person to obtain complete and accurate demographic data.
- Verifies patient identification.
- Updates status of patient in the system to "arrived" for their visit.
- Verifies and updates demographic information for every visit, regardless of how often the patient presents for service.
- Obtains compliant signatures to help guarantee payment.
- Explains all consent forms.
FINANCIAL REGISTRATION
- Interviews patients for visits via phone or in person to obtain complete and accurate payer information.
- Accesses software systems such as CHAMPS, WebDenis, Priority Health, etc. to verify insurance coverage and determine correct payer information.
- Understands and follows protocol for referring un-insured or under-insured patients appropriately.
- Collects appropriate payment for services.
- Interprets and appropriately interviews patients for MSP questionnaire.
RECORD MAINTENANCE
- Scans and maintains electronic information accurately in the medical record to ensure data is accessible, yet secure and confidential.
- Responds to requests for records, according to approved guidelines.
CUSTOMER SERVICE
- Schedules appointments as needed for routine and walk-in patients.
- Answers patient questions as needed, communicates information regarding visit status with patients, staff, and physicians.
- Answers telephone and assists patients as needed.
- Responds to needs for interpreter services in a timely manner.
- Introduces and encourages patient engagement in the patient portal.
- Maintains patient rights and confidentiality.
QUALITY IMPROVEMENT
- Supports department quality improvement activities and responds appropriately to change.
- Participates in job-related learning experiences.
- Requests assistance from supervisor as needed.
- Ensures compliance with policy, procedure, regulatory requirements, and ethical billing practices.
- Provides information to referral sources in a timely manner.
Holland Hospital is an Equal Opportunity Employer. Please see our EEO policy.
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