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Job Category
Staff & Executive - Healthcare - Medical and Patient Services
Department
UBHC-Access Center-PISC
Position Overview
Rutgers, The State University of New Jersey, is seeking a Mental Health Specialist II / 988 BUC / Part Time for UBHC -Access Center- PISC. This role performs functions in support of the Unit’s mission providing streamlined, prompt, and “customer friendly” services to clients of the Lifeline National Backup Center. Receives telephone, chat and/or text requests for service, undertakes assessment of the service need of the client and responds by offering support and appropriate referrals or disposition. Demonstrates competency in recognizing the unique needs of clients and applying relevant assessment and support skills with regard to a wide range of issues.
Key Responsibilities
- Interacts with clients in a therapeutic manner.
- As part of the Call Center, actively participates in ensuring that all service requests are handled in an effective and “client friendly” manner.
- Assesses service requests/referrals and responds in accordance with prescribed procedures.
- Assesses client’s condition in order to make/authorize an appropriate disposition.
- Assumes overall responsibilities for completion of all requests and documentation for disposition.
- Documents assessments, interventions, and interactions with clients in a timely manner and in accordance with established policies.
Minimum Qualifications
- Four (4) years of full-time paid experience in the mental health field or a Bachelor’s Degree in a relevant mental or social health field.
Physical Demands and Work Environment
Physical Demands: This position demands standing, walking throughout the program space. Lifting up to 20 lbs.
Work Environment: Handles phone requests under time and decision-making pressure. Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting. Crisis intervention is a common occurrence.
Posting Details
Posting Number: 23ST2993
Posting Open Date: 11/02/2023
Special Instructions to Applicants
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law.
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