Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.
Job Summary
The Crossover Health Medical Assistant role is a key player in creating the unique patient experience we seek to deliver. The Medical Assistant provides clinic guests with above-and-beyond service to ensure an exceptional patient experience. As a Medical Assistant, you ensure that guests are delighted and happy from the moment they step into the clinic and continue to extend the service experience beyond the clinic walls to ensure superior service delivery.
Job Responsibilities
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Resolve customer complaints; assist customers with inquiries in connection with clinic services and hours of operations.
- Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient.
- Handle inventory, orders, and replenish medical supplies and materials.
- Administer medications, including injections in scope of practice.
- Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication.
- Perform other duties as assigned.
Required Qualifications
- Graduate of an accredited medical assistant or surgical technician program.
- Minimum of 2 years comparable clinical back office medical assistant experience.
- BLS (Basic Life Support) certification required.
Preferred Qualifications
- Excellent computer skills and familiarity with Microsoft products.
- Reading, writing, and excellent oral proficiency in the English language.
- Strong organizational and follow-through skills.
- Excellent communication and interpersonal skills.
- High level of ownership, accountability, and initiative.
- Proven organizational skills, great interpersonal skills, and ability to work as a key team member.
- Comfort and efficiency with multi-tasking, issue resolution, and conflict management.
Physical Job Requirements
- May require standing, walking, and sitting for extended amounts of time.
- Occasionally lift and carry items weighing up to 50 lbs.
- Manual and finger dexterity and hand-eye coordination.
- Includes full range of body motion including potential of handling and lifting patients.
- Requires corrected vision, hearing, and speech within normal ranges. Must be able to effectively communicate with patients and team members.
The base pay range for this position is $26.88 to $30.91 per hour. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position will be eligible for a comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off, and 401K.
Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability, or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com.
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