The League’s Veterinary Hospital at CSU Spur team members provide access to high quality veterinary urgent care using an incremental care approach for under-served populations in our community. This position plays a critical role in helping to prevent and alleviate suffering of animals in our community, maximize our impact, enhance the dignity of our clients, and work collaboratively with the veterinary community.
The (new) Dumb Friends League Veterinary Hospital at the CSU Spur campus, is just north of downtown Denver, and is part of the redevelopment of the National Western Center. On the Spur campus, the veterinary hospital will incorporate learning opportunities for the public, through our surgery and dental suites, along with an exam room, that is on view to the public.
Purpose of Position: Assist Practice Manager in the oversight and management of the operations and team at Veterinary Hospital at CSU Spur.
Responsibilities
- Manage a team of direct reports as assigned, providing effective communication, leadership, guidance, and resources. Determines staff qualifications and competency; recruits, interviews, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards.
- Work in partnership with the Practice Manager to manage Community Veterinary Services teams at CSU Spur, including monitoring staff safety and regulatory compliance, supporting scheduling, callouts, and time-off requests, shifting staff resources as needed to maintain hospital capacity, managing the daily appointment schedules to ensure patient care capacity is met each day, developing, maintaining, and updating standard operating procedures, and ensuring that animal care standards are met.
- Function as a floor manager by providing on-shift support in a variety of roles as needed, working directly with the team supporting daily workflow approximately 25% of the time.
- Ensure that staff, volunteer, client, and partner experiences with the hospital reflect the League’s brand and core value, compassion always.
- Manage the volunteer program including recruitment, onboarding, training, evaluation, and recognition.
- Work in collaboration with Veterinary Training Specialist on hospital training programs for veterinary assistants, veterinary technicians, and CSRs.
- Provide onboarding support to new hospital staff, including CSRs, veterinary technicians, and veterinary assistants.
- Provide insight regarding client needs and input into the development of programs to support priority communities.
- Approach challenging situations with a positive perspective, helpful attitude, and flexible strategies, seeking the best possible experiences and outcomes for pets and clients.
- Maintain the League’s high standard of neat and clean facilities in assigned work areas.
- Partner with Facilities and others as needed to ensure the League’s equipment is in good working order.
- Understand and support, as needed, the financial functions of the department including but not limited to accounts payable, payroll, and daily deposits.
- Represent the organization internally and externally with integrity, serving as an ambassador of the League’s mission and brand.
People Care
People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face-to-face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional, and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.
Competencies
- Integrity and Ethics
- Adapting to Change and Ambiguity
- Customer and Community Focus
- Developing Direct Reports
- Building and Leading Effective Teams
- Actively engage in personal growth, including continuing education on technical and leadership topics
- Analytical Thinking
- Strategic Thinking
- Critical Thinking
- Project Management
- Conflict Management
- Successful De-escalation
Supervisory or Managerial Responsibility
- Veterinary Technicians, Veterinary Assistants, and CSRs
Travel
- This position may require travel to different work sites.
Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.
- Benefits (medical, dental, and vision)
- Flexible spending accounts
- League-paid Life and Short-Term Disability Insurance
- Paid Time Off (PTO)
- Paid Sick Time
- Holiday Pay
- 401(k) with matching
- Sabbatical program
- And more!
Compensation: Starting at $55,000.00 – $59,000.00 (starting pay commensurate with market, experience, and equity)
Work Conditions and Physical Requirements
Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Physical efforts require constant bending, stooping, standing, climbing stairs, and walking. Frequent lifting of animals and objects with reasonable accommodation.
We will begin reviewing applications as they are received and anticipate closing the application period on March 14, 2024.
Requirements
Position Qualifications
Knowledge/Skills/Abilities
- Demonstrated success in a veterinary environment
- Strong interpersonal and written communication skills
- Demonstrated organizational skills
- Ability to utilize effective problem solving/decision making skills
- Proficiency in Microsoft Office programs
Required
- Work Experience: Two years of experience working in veterinary medicine and/or animal welfare and two years of experience in a supervisor or lead role.
- Experience working with underserved communities.
- Ability to effectively solve problems and make decisions.
- Experience with developing and delivering staff training.
- Advanced knowledge of hospital practice management software.
- Experience in animal welfare or other professional animal care field.
- Bilingual fluency in English and Spanish.
- Ability to work with multiple levels of leadership to solve problems and implement solutions.
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