12401 Washington Blvd., Whittier, California
Tracking Code
23532-977
Position Type
Full-Time/Regular
Physical Therapy & Perinatal Center- Whittier:
This position performs all tasks related to patient scheduling and pre-registration of outpatients in an efficient, accurate and hospitable manner to ensure that patient, physician and hospital needs are met. Job duties include: Insurance authorization, chart preparation, faxing, filing, and managing the phones. Engages in performance improvement activities as needed and serves as a communication facilitator for area of responsibility.
IDS Call center:
Under the direction of IDS Call Center Management, the Enterprise Scheduling Registrar performs all tasks related to patient scheduling and pre-registration in an efficient, accurate and hospitable manner to ensure that patient, physician and organizational needs are met. Works closely with management to troubleshoot and resolve issues. Engages in performance improvement activities as needed and serves as a communication facilitator for area of responsibility.
Surgery-Downey:
Under the direction of Clinical Director of Surgical Services, the Enterprise Scheduling Registrar performs all tasks related to patient scheduling and pre-registration in an efficient, accurate and hospitable manner to ensure that patient, physician and organizational needs are met. Works closely with management to troubleshoot and resolve issues. Engages in performance improvement activities as needed and serves as a communication facilitator for area of responsibility.
Required Skills
Physical Therapy & Perinatal Center- Whittier:
- Demonstrated attention to detail
- Demonstrated ability to communicate effectively and tactfully
- Good English reading and comprehension skills
- Ability to follow directions as outlined in policies or given by Supervisor
- Computer Skills / Typing 45 wpm minimum
IDS Call center:
- Critical thinking and problem solving skills to identify and resolve problems in a timely manner
- Demonstrated ability to communicate effectively and tactfully
- Knowledge of customer service principles and practices
- Attention to detail, actively listens and always follows appropriate channels of communication
- Uses time efficiently, able to deal with frequent change or unexpected events
- Must be able to handle multiple tasks with interruption
- Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
- Good English spelling, reading and comprehension skills
- Knowledge and ability to perform tasks with Microsoft Office software
Surgery-Downey:
- Critical thinking and problem solving skills to identify and resolve problems in a timely manner
- Demonstrated ability to communicate effectively and tactfully
- Knowledge of customer service principles and practices
- Attention to detail, actively listens and always follows appropriate channels of communication
- Uses time efficiently, able to deal with frequent change or unexpected events
- Must be able to handle multiple tasks with interruption
- Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
- Good English spelling, reading and comprehension skills
- Knowledge and ability to perform tasks with Microsoft Office software
Required Experience
Physical Therapy & Perinatal Center- Whittier:
Required:
- Minimum one (1) year experience of customer service or related field
- Knowledge of Insurance and Authorization process
- High school graduate required or equivalent, evidence of continuing education preferred
- Medical terminology or demonstrated proficiency within six months of hire date (via a course or self-guided study program)
- Telephone experience with good phone etiquette
Preferred:
- Bilingual skills in Spanish / Chinese preferred
- Minimum one (1) year experience in a doctor’s office scheduling patients or hospital registration / admitting
IDS Call center:
Required:
- Successful completion of high school education or GED
- Ability to maintain composure and balance multiple priorities in a fast-paced environment
- 1 year customer service experience
Preferred:
- Minimum 1 year Healthcare or Call Center Experience
- Telephone experience with excellent telephone etiquette
- Knowledge of insurance/authorization process and basic medical terminology
- Medical Assistant
- Work experience in a Call Center setting
Surgery-Downey:
Required:
- Successful completion of high school education or GED
- Minimum 1 year Customer Service experience
- Ability to maintain composure and balance multiple priorities in a fast-paced environment.
Preferred:
- Telephone experience with excellent telephone etiquette
- Knowledge of insurance/authorization process and basic medical terminology
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