Job Description: BFT - Temporary Patient Service Coordinators for MGB Affiliates in Greater Boston (3307524)
While job responsibilities will vary dependent upon clinical practice needs, in general, they will include the following:
- Provide administrative support to healthcare providers within a fast-paced ambulatory setting.
- Function as the primary interface between the patients and medical team.
- Schedule patient appointments, diagnostic testing, and surgeries.
- Acquire referrals and pre-certifications as needed.
- Register and update demographic, PCP, and insurance information.
- Collect co-payments and fees.
- Coordinate details of billing.
- Answer phones and triage calls as appropriate.
- Photocopying, faxing, and filing.
Minimum Requirements:
- 1+ years' experience in a healthcare or customer service setting required for Level I role.
- Proven understanding of managed care and other insurance-related coverage plans.
- Digital literacy, including proficiency with Windows-based computer applications.
- Proven, accurate typing and data entry skills.
- Prior customer service experience.
- Knowledge of EPIC, MEDITECH & BICS software a plus.
- Strong patient service orientation and well-developed social skills.
- Qualified individuals must be available to complete a three-day Epic training program, and to work part-time or full-time, Monday-Friday, days.
- Quick study with a
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