Program Manager - Mental Health Services

Continuum of Care • New Haven, CT, United States • $200k - $250k / year • 1w ago

Job Title: Program Manager- Mental Health Services

Location: New Haven, CT

Status: Salary; Full Time Salaried Exempt

Department: Mental Health Services Program

Scope of Service: Provides comprehensive planning and support for the coordination, implementation, scheduling, and evaluation of all program responsibilities for effective day-to-day delivery of services. Provides assessment and decision-making skills needed to manage the program and any associated issues on a daily basis. Provides professional development to staff, interns, and volunteers. Reports to the Program Director and is involved in on-call responsibilities. Performs other duties as assigned.

ESSENTIAL JOB FUNCTIONS

Salary: Cluster Manager Rate $66,998.40

Program Management:

Works with Program Director to ensure compliance and delivery of all applicable program goals and objectives.
Facilitates and monitors effective day-to-day delivery of services within assigned program.
Manages assigned budget, monitoring costs and allocation of such resources in collaboration with Program Director.
Assigns caseloads, program duties, and determines scheduling of staff.
Monitors effective engagement between staff and clients, volunteers, and other identified program supports.
Ensures that services are person-centered and responsive to individual needs.
Schedules, attends and participates in agency, team, and inter-disciplinary meetings.
Facilitates psycho-educational groups as indicated to support client growth and life-skill development.
Ensures company vehicles are in good working condition and completes periodic maintenance inspections work orders as necessary.
Maintains property to ensure building/office is welcoming upon entrance and works with team to promote a clean, safe, and organized work environment for both staff and clients.
Prepares for quality and chart audits, maintains benchmark guidelines, and develops corrective action plans as needed.
Ensures continuity of care for delivery of services.
As applicable, adheres to food bank rules, regulations, and submission of data.

Clinical Services and Supervision:

Supervises program admissions, planning, and discharge processes.
Plans and facilitates staff and house/community meetings.
Facilitates coordination with other agencies and/or community services ensuring appropriate client care.
Monitors documentation of services and the collection of data for contracted/agency reporting.
Responds to crisis situations and provides appropriate interventions, de-escalation, and debriefing.
Provides rotating on-call coverage.
Works with Program Director in the recruitment, selection, and hiring of staff.
Provides and documents supervision and performance evaluations consistent with agency policy.
Provides new staff with program orientation and ongoing professional development and training.
Addresses concerns with staff or other professionals constructively and in a timely fashion.

Quality Assurance – Chart Documentation and Professional Development:

Adheres to policies and practices as outlined in the staff handbook and program operations manual.
Consistently works in a respectful, constructive, and cooperative manner with fellow staff and providers.
Upholds all Health Insurance Portability and Accountability Act (HIPAA) regulations and ensures all necessary releases of information for outside communication are obtained.
Models culturally competent behavior interacting with clients, professionals/providers, and fellow staff.
Ensures accuracy of electronic records and case files in accordance with programming, contractual, licensing, and accreditation requirements.
Adheres to the standards of the Council on the Accreditation of Rehabilitation Facilities (CARF).
Participates in agency committee work when available or as permitted.
Completes all trainings as required per program contract and agency policy.
Attends agency sponsored in-services, outside trainings, conferences and meetings to facilitate continued professional growth and ensure the quality of case management practices.

QUALIFICATIONS:

Master’s degree in a related behavioral health field preferred with at least 1 year managerial experience. Bachelor’s degree considered with a minimum of three (3) years’ consecutive managerial experience in related field.
Prior experience working with people with mental illness, addiction disorders, and/or intellectual disabilities is required.
Valid Connecticut Driver’s license is required. Scattered site and non-24 hr. program positions require the employee to maintain reliable transportation and be willing to transport clients in personal vehicles.
First Aid/CPR certification or willingness to obtain certification within 90 days of hire. Employee is responsible to maintain ongoing certification.
Proficient computer skills required, including Microsoft Office and electronic record keeping.

REST- Rapid Evaluation Stabilization and Treatment New Haven, CT