Want to giggle while you work? We love to work with kids and their families, providing important care, which is both fun and purposeful.
As an Equal Opportunity Employer, our team of experienced, talented professionals honors the company values of compassion, stewardship, excellence, integrity, flexibility, service, and inclusivity in everything we do. It is an integral part of who we are and what we seek in future employees.
Metro Pediatrics is your best choice for a career in pediatric medicine. If you enjoy a fast-paced, upbeat, and supportive work environment taking care of kids, we invite you to apply and become part of our outstanding team! Start your pediatric medical career today.
The lead role offers a $2.50 an hour differential in addition to the base hourly pay.
This position is eligible for our $1000 sign-on bonus.
The Patient Access Team Lead is responsible for overseeing the successful functioning of the clinic front desk in alignment with our Medical Home goals. This includes coordinating the front desk schedule, motivating and training the front desk staff, communicating revenue cycle information and changes, providing feedback, and facilitating front desk staff meetings. The Patient Access Team Lead is a working lead that also performs successfully in a Patient Access Specialist position.
Essential Functions/ Responsibilities
- Oversee the successful functioning of the front desk in alignment with our Medical Home goals. Promote and integrate the Medical Home principles into the daily workflow.
- Successfully perform the duties of a Patient Access Specialist, to include answering the telephone in a professional and courteous manner, scheduling patient appointments following procedures for proper timing and routing. Follow established guidelines to route complex messages to medical staff.
- Verify demographics for all patients, create new accounts, and verify eligibility for insurance coverage.
- Greet and check-in patients at the front desk in preparation for their appointments with the provider. Notify clinical staff of patients' arrival. Collect and record copayments and outstanding balances, and balance cash drawer daily.
- Coordinate the front desk schedule and adjust staffing as needed.
- Communicate regularly with practice manager and providers regarding staffing status.
- Collaborate with the practice manager to complete ongoing quality measures.
- Participate as a third-party during performance reviews and/or coaching opportunities.
- Delegate workload, direct staff, and provide ongoing feedback on performance.
- Train and mentor new patient access specialists.
- Identify and participate in process improvement and workflow efficiencies.
- Maintain confidentiality of sensitive employee and patient information at all times.
- Function as liaison between Revenue Cycle and the clinic.
- Participate in site-specific and clinic-wide initiatives on an ongoing basis.
- Successfully work in a fast-paced, changing environment with effective time management and ability to multitask and prioritize workload.
- Facilitate team meetings, create agendas, and compile meeting minutes.
- Display high standards of office conduct.
- Provide supervisory coverage when the manager is out of the office.
- Punctual, regular, timely, and dependable attendance.
Education/Experience
- High school education or equivalent required.
- Minimum of 3 years of experience in a health care or customer service setting preferred.
- Experience with EMR required.
- Prior supervisor or lead work experience preferred.
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