Radiologic Technologist (Rad Tech) - Express Care
The Clinical Care Attendant is responsible for assisting the Physician, Nurse Practitioner, and Physician Assistant (collectively "Provider") with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of a Provider and working closely with the Provider, other clinical staff, and direct patient care. Additionally, the Clinical Care Attendant is responsible for a variety of clerical and clinical functions, including performing diagnostic imaging, within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a strong customer service attitude. Acting as the patient advocate, the Clinical Care Attendant has continuous contact with Providers, patients, patient families/significant others, community agencies, and patient care staff and management.
Responsibilities
- Clinical Excellence/Patient Care: Perform and/or assist with clinical procedures consistent with training and licensure under supervision of Provider in exam suite. Greet and welcome patients immediately upon arrival to the clinic. Escort patients back to exam suite. Complete patient registration and associated paperwork or assist in online registration as needed. Escort and perform patient check out upon completion of visit and assist patient with completion of patient satisfaction survey if needed at the time of check out. Assist in the delivery of primary health care services and patient care management by performing diagnostic imaging in an ambulatory setting. Obtain patients' review of systems and history, measure vital signs, and complete all necessary documentation in patient's chart. Offer patient convenience items to ensure comfort in exam suite and/or lobby. Follow symptom-initiated protocols in place for clinic operation. Perform labs as ordered/instructed. If clinic offers retail medications, offer this option to patients and perform administration of prescription as directed by provider. Review after visit summary and provide instructions to patient as instructed by Provider. Call all patients back 48-72 hours post clinic visit to perform mandatory follow-up phone call. Maintain exam rooms stocked with adequate medical supplies, maintain instruments, and sterilize as required. Take, relay, and process messages from patient, Provider, and pharmacy. Maintain all logs and required checks (e.g., refrigerator temperatures, emergency medications, expired medications, etc.). Perform quality control activities on radiation emitting equipment to ensure optimum image quality. Complete appropriate forms for recordkeeping and properly store films. Employ proper radiation protection in accordance with prescribed safety standards.
- Employee Development: Maintain Carle and department policies, procedures, and objectives; perform functions other than described due to extenuating circumstances. May serve other departments as assigned. Stay informed of clinic/department and organization updates by attending meetings and reading emails. Maintain regular and consistent attendance at work. Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines. Monitor environmental conditions to secure protected health information. Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures. Demonstrate initiative to improve quality and customer service. Perform all duties consistent with training and licensure. Perform other duties as requested by Clinic Manager to facilitate smooth and effective operations.
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