Clinical Program Manager - Hospitalist APP Team Lead
- Full-time
- Shift: Day
- Location: ST JOSEPH MEDICAL CENTER
- Position Type: Exempt
This is an exciting opportunity to help lead a new program in our hospitalist department where we are establishing a new advanced practice team. We are looking for an individual who is driven and eager to build and develop the hospitalist APP team in collaboration with our Director of Advanced Practice and the Medical Director of the Hospitalist Physician team.
Under limited supervision, serves as a leader and coordinates an advanced level of comprehensive health care of a specific patient population in collaboration with the medical staff. Oversees the work of the nurse practitioners & physician assistants in specific service lines. Takes a leadership role in overall program development.
Principal Responsibilities and Tasks
1. Assists the Director of Advanced Practice Provider Services (APPs) and collaborates with the Medical Director and Nursing Leadership in facilitating the development, support, and management of the NP/PA group within specific service lines.
2. Actively participates with Quality Management in the development and implementation of clinical practices.
3. Monitors competency, documentation, and outcomes of care given by Nurse Practitioners/Physician Assistants. Identifies ways to facilitate working relationships among all levels of staff to meet patient care requirements.
4. Provides overall clinical supervision, including work assignments, schedules, training, and evaluation in accordance with UM SJMC and specific, respective departmental policies and procedures.
- A. Interviews and recommends hiring of Nurse Practitioners & Physician Assistants.
- B. Conducts the annual performance evaluations of staff and recommends disciplinary measures when necessary.
- C. Identifies learning needs of staff. Establishes onboarding plans for new Nurse Practitionitioners & Physician Assistants and assists with orientation as necessary. Develops department-level education, including in-services and teaching materials.
- D. Promotes professional development of staff.
5. Assists in the development of policies and procedures related to patient care by following established applicable nursing, medical, and primary care standards.
6. Models appropriate judgment in the follow-up of patient care issues, including use of physician, nursing, and/or administrative chain of command. Models effective leadership behaviors in the Clinical Program Manager role. Facilitates learning for other staff to become more effective in their role. Provides coaching and team building to increase employee productivity and satisfaction. Serves as a resource to staff for problem-solving.
7. Actively participates in and leads discussion of quality results and patient feedback, problem-solving and development of plans to improve quality of care and service. Follows up and supports efforts of colleagues to implement improvement action plans.
8. Facilitates change to meet organizational goals within the service line. Develops and implements strategies to reduce costs and increase patient satisfaction.
9. Acts as a liaison with nursing, medical staff, and quality management.
Education and Experience
- Master of Science Degree with completion of Nurse Practitioner/Physician Assistant program.
- Four years’ experience as a Nurse Practitioner/Physician Assistant is required. Lead or supervisory experience is preferred.
Licenses and Certifications
- Registered and currently recorded with the Maryland Board of Examiners of Nurses and Certified as a Nurse Practitioner or Physician Assistant in the State of Maryland. Certified in the area of specialty, preferred.
- Current ACLS, BCLS, PALS, NRP required – if required based on the area of practice and clinical job description.
