New Horizons In-Home Care is seeking a compassionate, organized, and collaborative individual to join our Eugene team as a Customer Success Agent. If you are a service-oriented professional with exceptional interpersonal skills, sales experience and a passion for making a difference, we’d love to meet you!
The Care Customer Success Agent, or Care Advisor, is the first point of contact for anyone who is looking to receive care from or work with New Horizons. Their role is essential in informing inquiries about our services, scheduling in-home care assessments, and successfully handing off potential Clients to the Care Coordinator team. This position is sales-driven, with weekly targets and the expectation to meet conversion goals in a dynamic and results-focused environment.
The Care Advisor is a part of the care team and responsible for the day-to-day coordination and administration of duties for the local branch office. They field calls from potential clients, care providers, family members, and medical staff and provide continued support to the Human Resources and Employment Development teams. They demonstrate the agency’s culture of compassion, accountability, and results by displaying the highest standards of integrity, service, and exceptional client satisfaction.
New Horizons offers industry-leading wages and full benefits including telemedicine access to board-certified doctors, ongoing education and paid maternity leave. Best of all, you will make a profound difference to the lives in the communities we serve.
Responsibilities:
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Work closely with the Care Management team to deliver an excellent experience at every interaction
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Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff
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Present a professional appearance and promote positive work environment
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Create, maintain and update client files
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Coordinate with the Training Specialist and Scheduling staff to assess new hire schedules, abilities and training needs
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Serve as point of contact for staff, providing assistance and information
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Comply with all agency policies and procedures, ensuring data accuracy and confidentiality
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Salary: $22-24/HR DOE
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Schedule: Tuesday through Saturday 8:30am - 5pm
Qualifications:
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Minimum of two years office experience in a healthcare, sales, or customer service related field
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Education and/or experience in Healthcare administration, sales, or customer service
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Self-starter who knows how to identify opportunities with recommended solutions
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Creative problem-solving skills
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Possess strong written, verbal, and presentation skills with diverse populations
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Ability to multi-task and stay calm in a fast paced environment while ensuring attention to detail
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Ability to work as a team player in high stress situations with a positive work ethic
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Strong computer skills in business applications
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