Regular or Temporary: Regular
Language Fluency: English (Required)
Work Shift: 1st shift (United States of America)
Job Description:
As an Account Manager you will manage an employee benefits book of primarily small business clients. You will be focused on securing a client relationship where the client feels supported at all times by providing advice and recommendations in alignment with client requirements.
This is a fully remote position; however, to be considered candidates must be licensed and currently live in the Eastern Time Zone.
The Account Service Division (ASD) at BenefitMall partners with brokers to manage existing books of business. The ideal candidate will have extensive experience in small group benefits, preferably with a broker background. Skills required to be successful in this position are managing a high volume of business, strong multitasking and organizational skills, excellent communicator who collaborates well in a team environment, enjoys relationship-building, and the ability to adapt to change and adopt technology in a fast-growing organization. The compensation package includes monthly bonuses for performance and exceeds industry norms.
Required Responsibilities
- Work with Account Executive to manage renewals.
- Build and maintain client and carrier relationships.
- Act as the primary contact between clients, internal operations, and insurance carriers.
- Provide insurance expertise to clients and act as a knowledge resource for other members of the Account Management team.
- Help teammates resolve client issues.
- Educate, advise and aid clients on all Compliance topics such as, but not limited to, ERISA, POP, Cobra, FMLA.
- Review and deliver benefit booklets.
- Develop employee communications for renewal changes, enrollment procedures, miscellaneous benefit changes/clarifications.
- Serve as a source for information concerning market trends, pricing practices and other underwriting policies.
- Delegates work to support staff where applicable.
- Provides guidance to support staff where appropriate.
- Enroll clients in Employee Benefits communication tools. Demonstrate use of the tools with clients.
- Conduct virtual and in-person meetings to communicate or administer benefit plans.
Required Qualifications
- Associate degree or equivalent years of industry experience.
- Active life and health insurance license.
- 5+ years of experience in employee benefits in the small to mid-market space.
- Broker experience preferred.
- Excellent digital literacy, including working experience with Microsoft Office Suite and Salesforce.
- Be able to set priorities and manage deadlines.
- Able to work in a fast-paced, team environment with minimal instruction.
- Excellent written and oral communication skills.
- Ability to define problems and generate potential solutions.
- Keep informed about industry information, technology and trends.
- Establish good rapport with clients and teammates.
The annual base salary for this position is $66,560.
General Description of Available Benefits for Eligible Employees: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division offering the position. Benefits include medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan. Teammates also receive no less than 10 days of vacation (prorated based on date of hire) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.
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