About Us: Alzheimer’s Community Care (ACC) is a dedicated non-profit organization committed to providing support and services to families, caregivers, and patients affected by Alzheimer’s disease and other dementia-related conditions.
Position Overview: The Patient Service Coordinator, also known as the ID Locator Coordinator, plays a crucial role in ensuring the safety and security of patients with Alzheimer’s disease or neurocognitive disorders. Responsibilities include maintaining patient and caregiver files, ensuring accurate and timely data entry, and supporting collaboration with Law Enforcement and SafetyNet Tracking Systems. You will provide individualized solutions and education to enhance patient care and safety.
Responsibilities:
- Referral Coordination: Secure appropriate referrals and coordinate enrollment with caregivers or their designees within designated territories.
- Appointment Management: Schedule and arrange enrollment appointments at Specialized Day Centers, the Organization’s office, or in patients' homes. Prepare enrollment documents and handout materials in advance.
- Communication Management: Handle informational calls regarding services, scheduling, or rescheduling inquiries, and follow-up calls with caregivers about equipment and service processes.
- Maintenance Scheduling: Manage and schedule monthly maintenance visits with caregivers for band and/or battery changes, either at the office, home, or local SDS.
- Documentation: Provide supportive documentation on monthly worksheets to contribute to the ID Locator Master spreadsheet, supporting multiple reporting and tracking needs.
- Collaboration: Work with SDS to ensure service delivery by providing necessary supplies, communicating visit requirements, documenting inventory, and addressing patient and caregiver changes.
- Supply Monitoring: Track and manage supplies needed for service delivery, including enrollment materials, office supplies, and equipment accessories.
- Database Management: Ensure accurate entry of information into the Organization's EMR/ADS database and SafetyNet Tracking System, including patient and caregiver demographics, equipment information, and progress notes.
- Document Processing: Process and provide documents and communication to team members and external entities regarding enrollments, annual reviews, and updates.
- Tracking Logs: Maintain and file tracking logs from caregivers and SDS staff, and address missing information.
- Equipment Management: Oversee equipment replacement, inventory tracking, and assist with troubleshooting equipment challenges.
- Missing Equipment Coordination: Coordinate searches for missing equipment with SafetyNet, caregivers, and commercial entities, and document relevant databases.
- Emergency Substitution: Substitute in Alzheimer’s Community Care’s Specialized Adult Day Service Centers as needed, including engaging with patients, serving food, and performing general clean-up.
Required Skills/Abilities:
- Organization: Must be organized, independent, motivated, and self-directed.
- Technical Proficiency: Computer literate in Microsoft Word and Excel, with experience using office equipment such as multi-line phone systems, fax machines, copiers, and postage machines.
- Data Accuracy: Ability to accurately enter information into various databases with integrity and competency.
- Customer Relations: Demonstrate effective customer relationship skills in both intake and feedback processes.
- Judgment and Problem-Solving: Exercise sound judgment, develop work solutions to obstacles, and apply creative thinking.
- Communication: Excellent oral and written communication skills, with comfort in making outreach calls.
Required Education and Experience:
- High school diploma or equivalent.
- Three years of professional experience in administrative duties, preferably in a health-related field.
Join our team and make a meaningful impact on the lives of those affected by Alzheimer’s disease and other dementia-related conditions.
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