JOB DESCRIPTION
Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
As an Experience Design Senior Associate within Chase's Card Design & Customer Experience team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. Your strong understanding of the financial services industry and systems design will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking.
Job Responsibilities
- Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices.
- Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction.
- Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights.
- Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines.
- Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings.
- Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions.
Required qualifications, capabilities, and skills
- 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services.
- Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite).
- Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
- Previous experience interpreting complex data and transforming it into actionable insights.
- Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies.
Preferred qualifications, capabilities, and skills
- Advocate for Accessibility Guidelines and Inclusive Design practices.
- Experience with and/or interest in API marketplaces and enterprise tool development.
- Experience working with external clients in agency or consultancy setting.
- Previous work or interest in loyalty programs, especially those associated with airlines, hotels, and/or retail/ecommerce platforms.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data.
