Customer Service Clerk - Cosentino's Price Chopper #404 - 701 Watson Dr, Kearney MO, 64060
Job Category: Cashier Customer Service
Requisition Number: CUSTO004669
Posted: October 2, 2024
Status: Full-Time
Location
404 Price Chopper
701 Watson Dr
Kearney, MO 64060, USA
Position Objective: To assist customers in their shopping experience by providing the most efficient and courteous customer service possible.
Reporting Structure: This position formally reports to the Office Manager.
Knowledge Requirements:
Essential Knowledge
* A liquor license must be obtained prior to the first day of work (if applicable).
* Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.
Non-Essential Knowledge
* A high school diploma or equivalent is preferred.
Skills:
Essential Job Functions
* Know and implement the Casentino Customer Service Standards.
* Ensure team members have information they need to effectively perform in their roles (i.e., policy or procedure changes, new merchandise information, sale information, etc.).
* Be knowledgeable about the products in the department and the store in order to accurately and courteously answer customer questions.
* Able to operate, clean and maintain all equipment safely and competently.
* Meet or exceed productivity standards to produce desired team and individual results.
* Ensure the front end is always clean and displays a professional overall appearance for customers.
* Efficiently and courteously handle all returns, exchanges and price adjustments.
* Able to monitor front end activity and recognize when adjustments should be made to accommodate customer needs.
* Quickly and courteously intervenes when a cashier requests assistance with a customer transaction.
* Act in a cashier role as needed to ensure a friendly, convenient customer experience.
* Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
* Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
* Know and comply with all governmental regulations regarding weights and measures, alcohol and tobacco sales, and government food assistance programs.
* Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
* Demonstrates the basic math and reading skills required for the position.
Non-Essential Job Functions
* Know and promote ads and specials to increase store sales and profits.
* Under Office Manager’s direction, navigate easily within the Kronos system to submit reports and information in a timely manner, and work effectively with the Accounting Team when necessary.
* Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
Physical Abilities:
Essential Abilities
* Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 10 lbs.
* Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
* Occasionally lifting and carrying up to 50 lbs., to a height of 34 inches.
* Bending and squatting, at times all the way to floor level.
Non-Essential Abilities
* Climbing a ladder, possibly up to 5ft.
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