Harmony Health Group
Harmony Health Group recently underwent a significant organization-wide restructuring and has new leadership with a renewed focus on employee satisfaction and client care. We invite you to come see the changes for yourself!
Position
Case Manager
Location
Haverhill, MA
Schedule
Full time - 1st shift
Job Summary
The Case Manager (CM) is responsible for assisting the Clinical team in coordinating, implementing, and executing various patient-related affairs to assist the patients while they are in treatment. The CM is responsible for recording and monitoring various communications, activities, and interactions of the patients while they are housed in the facility. The CM is responsible for assisting with the overseeing of patients in their daily schedules within the facility's policies and procedures and in accordance with the standards of the State and Federal Regulations.
Duties/Responsibilities:
- Assist with the supervision of patients in their daily activities.
- Case Management Initial Assessment
- Daily progress notes
- Daily Department and Cross Departmental communication/Treatment team.
- Daily documentation and facilitating of assignment notes.
- Daily running, documentation, and facilitating of an activity and its notes.
- Daily running, documentation, and facilitating of group and its notes.
- Work with the therapists to ensure that Discharge planning and Instructions are completed throughout the patient’s treatment and are clear and complete.
- Assist and complete phone calls with patients and any communication with outside providers.
- Conduct assessments of the client's legal, vocational/educational, and basic life needs and facilitate a bridge between the client and community resources to resolve the client's needs or issues.
- Assistance in completing Coordination of Benefits documents.
- Facilitating, recording, and completing Family Pre-assessments.
- Assist and record possible discharges, transfers, and AMAs (Leaving Against Medical Advice).
- Ensure the patient’s follow clinical schedule.
- Facilitate patient tours of the treatment facilities.
- Redirect and report patients if rules are broken.
- Seek corrective criticism and have the ability to evaluate suggestions objectively.
- Maintain acceptable overall attendance.
- Promote a favorable/positive work atmosphere.
- Attend in-services and educational training as necessary and as assigned.
- Seek out learning experiences and incorporate new knowledge in practice.
- Maintain flexibility and adaptability to expected and unexpected changes in the work environment.
- Report personal symptoms of suspected illness of contagious diseases to the Clinical Director.
- Communicate effectively both orally and in writing.
- Independently solve problems and follow through.
- Organize and function independently in an office environment.
- Perform other tasks and duties as assigned.
- Complete all competency assessments as required by the facility.
- Required to maintain certifications up to date including but not limited to: (CPR, Verbal De-Escalation, HIPAA, HIV/AIDS, Infection Control)
Required Skills/Abilities:
- Ability to work as a team member and have management, communication, organizational, and interpersonal skills.
- Ability to work under stressful conditions and be flexible in relation to department needs.
- Knowledge of Joint Commission standards within the Department.
- Demonstrates proficiency in verbal and written communication skills.
- Knowledge of State and Federal Statutes Regarding Patient Confidentiality Laws.
- Knowledge of Drug Free Workplace Policies.
- Knowledge of Workplace Violence.
- Knowledge of current technology.
- Knowledge of Substance Use Disorder.
- Familiar with community resources.
Education and Experience:
- 2+ years of working with people with behavioral health needs (trauma, mental illness, and/or substance abuse).
- Experience in providing services in the mental health or Substance Abuse community.
- Experience working on a multidisciplinary team.
- Tenacity and ability to think out of the box and work creatively to engage participants.
- Knowledge of the criminal justice system and community resources.
- Computer literate. Proficient in Microsoft Office applications.
- Excellent verbal and written communication skills.
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