Assistant Health Program Coordinator, CBEST
Job Category: Program Positions
Requisition Number: ASSIS005320
Posted: April 24, 2024
Employment Type: Full-Time
Locations
Housing for Health (HFH) is a program office within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS). HFH was created to support the Los Angeles County Homeless Initiative recommendations in response to the County’s effort to address and combat homelessness. Our organization follows a hybrid work structure where employees work both remotely and from the office, as needed.
The County-wide Benefits Entitlement Services Team (CBEST) provides targeted benefit advocacy services to assist individuals who are homeless or at risk of being homeless, helping them obtain sustainable income through government programs such as Supplemental Security Income (SSI), Social Security Disability Insurance (SSDI), and others.
POSITION OVERVIEW
The Assistant Health Program Coordinator position is assigned to one of the CBEST Teams:
- Outreach and Referral Team (OAR)
- Records Retrieval (RR)
OAR: Responsible for outreach, engagement, referrals, intakes, and enrollment of clients for the CBEST program. Duties include establishing relationships with referral partners, conducting intakes, determining eligibility, and supporting clients through the CBEST program.
RR: Provides administrative and technical assistance for CBEST’s CARES Clinical Team and OAR team as needed, including coordinating records retrieval requests and managing sensitive patient records.
The position will report to HFH supervisory or management personnel and will provide programmatic, clerical, and administrative services that support client applications for benefits. Frequent travel within Los Angeles County is required.
ESSENTIAL FUNCTIONS
OAR:
- Facilitates relations between the agency and the community.
- Interviews applicants to obtain financial and eligibility data.
- Travels to appointment locations to assist clients.
- Prepares necessary forms and verifies data accuracy.
- Communicates with various stakeholders to clarify information.
- Assists clients in completing application forms for benefits.
- Explains provisions of public assistance programs.
- Conducts outreach to patients and manages case records.
- Performs other related duties as necessary.
RR:
- Requests and retrieves medical records from providers.
- Ensures compliance with policies regarding patient records.
- Coordinates transfer of medical records to legal vendors.
- Participates in team meetings and training.
JOB QUALIFICATIONS
- Excellent customer service skills.
- Promotes interdisciplinary collaboration.
- Strong organizational and communication skills.
- Ability to make thoughtful decisions and solve problems.
- Ability to multitask in a fast-paced environment.
- Fluency in additional languages is a plus.
EDUCATION/EXPERIENCE
A Bachelor’s degree from an accredited college or university -OR- Two years of experience in community health program implementation.
Certificates/Licenses/Clearances
- A valid California Class C Driver License.
- Successful clearance through the Live Scan and Health Clearance process.
PHYSICAL DEMANDS
Stand: Frequently
Walk: Frequently
Sit: Frequently
Lift / Carry: Occasionally - Up to 50 lbs
WORK ENVIRONMENT
It is the policy of Heluna Health to provide equal employment opportunities without regard to protected characteristics under applicable law.
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