Description:
Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand.
Essential Job Functions:
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats, and in person; communicate clearly and concisely adapting style to suit customers by problem solving, excellent phone skills, and resolving conflict.
- Use all systems to manage customer flow to deliver a five-star customer experience.
- Maintain all service levels by being Prepared, Welcoming, Meeting the Needs & Being There for all our customers, which includes all operational checklist tasks and meeting customers' emotional and practical needs.
- Provide an exceptional service experience to multiple customers at one time and contribute to the store's achievement of Five-Star Customer Service.
- Proactively address customer concerns with confidence, knowing when to escalate and partner with the leadership team.
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations; promote all alteration services and personalization options.
- Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
- Maintain store standards to support a flawless shopping experience.
- Maintain a high standard of dress that complies with the Dress Code Policy.
- Greet and escort all alterations customers to and from alterations appointments.
- Maintain quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to the customer.
- Respond promptly to all customer questions by providing product and service information.
- Build long-term relationships with customers to meet and exceed customer satisfaction and loyalty.
- Maintain inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise.
- Ensure that alteration pricing is at company standards.
- Manage all alterations, fittings, sewing, steaming, pressing, and spot cleaning of garments to company standards.
- Resolve customer service issues swiftly and effectively that comply with company guidelines.
- Support all cash wrap behaviors and process transactions accurately to make every customer feel celebrated.
- Maintain the alterations room so that it is consistently clean and well-organized.
- Perform duties and tasks as assigned by store management.
Qualifications:
- Prior sewing experience required, preferably in a bridal and/or special occasion production environment.
- Prior experience with computerized POS (Point of Sale) system is a plus.
Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity is required to perform non-selling responsibilities, such as the use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers, and receiving or initiating telephone calls. Manual dexterity is also needed to sew and perform fittings to David’s Bridal standards, as needed. Ability to lift and/or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception.
#J-18808-Ljbffr
