Virtual Pharmaceutical Support Specialist
Updated: October 9, 2024
Location: Raleigh, NC, United States
Job ID: 6157
At Syneos Health, we challenge the status quo, we collaborate to deliver solutions, and we are passionate about changing lives…
We are looking for a talented individual to join our team as Virtual Support Specialist.
The Engagement Center Support Specialist is responsible for providing inbound customer support in a contact center environment. Duties include but are not limited to answering numerous inbound phone lines, email communication, outbound follow-up calls, and system documentation. The Support Specialist will assist customers and field representatives in the US with placing customer orders, providing simple shipping updates, and answering customer questions on the client’s web portal.
You are a great fit if you can…
- Answer phone professionally and expeditiously
- Respond to customer inquiries in a timely manner
- Research required information using available resources
- Transfer customer complaints accurately
- Provide customers with service information
- Identify and escalate priority issues
- Route calls to appropriate resource
You are a great fit if you have…
- High School degree or GED required
- Relevant experience required with 1+ years previous telephone customer service experience
- Ability to work remotely with minimal supervision and follow up, and hardware hardwired into local home internet
- Excellent and persuasive communication skills, both oral and written
- Efficient computer and data entry skills; ability to learn new systems and programs quickly
- The drive for self-development, the ability to collaborate, and an action-oriented work ethic
We would love for you to have…
- Associate’s or BA/BS degree
- Experience in a high-pressure and fast-paced environment
- Ability to function effectively with other team members in a team environment
- Detail oriented
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Join our commercial teams where the work is challenging, and the pace is exhilarating. You’re empowered to succeed with the support, resources, and autonomy that you need. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees.
Discover what our more than 29,000 employees already know: work here matters everywhere. A career with Syneos Health means your everyday work improves patients’ lives around the world.
Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. To learn more about how we are shortening the distance from lab to life, visit syneoshealth.com.
Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status.
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