Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York, Crystal Run Healthcare and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.
Urgent Care has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.
Schedule: Seven days a week, a 37.5-hour work week, between the hours of 6:50 am to 10:00 pm. (Monday 6:50 am to 10pm, Thursday 6:50 am to 10pm, Friday 6:50 am to 3pm most likely schedule, however subject to change) The schedule will be determined by the supervisor upon hire. May be asked to float to other clinics as needed.
Location: 555 North Broadway, Jericho, NY, 11753
Primary Responsibilities:
- Greets patients as they arrive and manage appropriate standard wait times
- Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
- Collects co-payments, co-insurance, and deductibles and issues receipts
- Processes walk-in patients and visitors
- Answers phones and schedules appointments
- Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
- Manages medical records (maintains, files/scans, prepares for schedule)
- Prioritizing incoming calls
- Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc
- Establish and maintain effective working relationships with patients, employees, and the providers
- Schedules procedural appointments
- Performs all other related duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Required Qualifications:
- High School Diploma/GED (or higher)
- 1+ years of customer service or Healthcare related experience
- Intermediate level of proficiency with Microsoft office programs
- Ability to travel to other local offices as business requires (no further than 30 mins from home office)
Preferred Qualifications:
- Knowledge of insurance carriers and managed care plans
- Epic experience
- 1+ years of experience in a Medical office
Soft Skills:
- Ability to work independently and as a team, and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
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