Job Description - Clinical Case Manager (STA013492)
Organization
H0220 Counseling & Psychologic Svcs
Description
Develops and manages innovative services designed to assist students with medical, psychological, psychiatric, social, financial, and academic needs.
- Serves as the liaison to the Counseling Center, Student Health Center and various University departments and individuals to consult and advise on student mental health-related matters.
- Performs evaluations to determine the student's needs, formulates goals and designs plans to resolve problems.
- Determines the type of intervention needed, utilizing campus and community resources. Partners with the Student Health Center and Counseling Center to aid in problem resolution and makes referrals as needed; involves parents/guardians as appropriate.
- Maintains a directory of health-related community resources available to students including resources for students with financial and/or transportation needs.
- Develops and administers training workshops on crisis management.
- Maintains case records and prepares statistical reports as needed.
- Serves on committees as a representative of the unit as needed.
- Performs other job-related duties as required.
General Description of Duties:
- Reach out to students who have been referred out for other services to ensure and document follow-through with service recommendations provided.
- Proactively reach out to students to assist with mitigating barriers to follow through and providing alternative resources and referrals based on student’s identified need.
- Provide motivational interviewing to assist student if self-imposed barriers are identified.
- Follow up with students post-referral to evaluate satisfaction with referral resource and referral process.
- Provide interim treatment and support to select students who are unable to get connected to external counseling due to financial or other barriers that cannot be immediately resolved.
- Create and maintain a database of current referral resources including treatment providers and on-campus/off-campus resources such as social, financial, and academic resources.
- Communicate with community providers and agencies external to the university to expand and maintain referral networks and relationships.
- Serve as consultant to CAPS staff regarding referral and resource questions.
Description of Additional Duties:
- Assist with triaging students according to stepped care principles during CAPS walk-in hours.
- Provide crisis intervention and assist with hospitalizing students who need it.
- Provide active outreach and referral assistance for students who are using CAPS triage or after-hours services inappropriately and could benefit from receiving more effective ongoing treatment.
- Assist with outreach and community presentations as needed.
- Assist with facilitation of coping skills workshops as needed.
Qualifications:
- Master's degree required in a relevant field, with relevant experience in a mental health setting.
- Licensed to practice independently.
- Demonstrated skill and experience in case management.
- Organizational and computer skills to effectively maintain a tracking system. Ability to utilize an electronic health record.
- Ability to handle a busy caseload in a dynamic environment, and help prioritize and manage multiple clients through the crisis phase and completion of successful referral to community.
- Demonstrated competency in crisis consultation or intervention and working with collateral parties within complex systems.
- Collaborative spirit of warmth, flexibility, acceptance, and respect for students and colleagues. Team-oriented and 'user-friendly' for students and campus constituents.
- Multicultural awareness, knowledge, responsiveness, and commitment in serving a diverse student population.
- Ability to handle spontaneous work demands while undertaking projects that require advance planning.
Preferred Qualifications:
- Interest and experience with developmental and mental health needs of college students.
- Experience with assessment, triage, crisis intervention, and/or brief counseling in mental health settings.
- Knowledge of local resources.
- Experience with higher education.
Required Attachments by Candidate:
Resume, Cover Letter/Letter of Application
Employee Status
Job Posting:
Oct 10, 2024, 9:15:30 PM
The policy of the University of Houston System and its universities is to ensure equal opportunity in all its educational programs and activities, and all terms and conditions of employment without regard to age, race, color, disability, religion, national origin, ethnicity, military status, genetic information, sex (including gender and pregnancy), sexual orientation, gender identity or status, or gender expression, except where such a distinction is required by law.
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