Field Training Audiologist - PA/OH/WV
Position: Field Training Audiologist
Reports to Title: Training Manager
Department/Division: Training/Commercial Sales Team
Primary Work Location: PA, Ohio and WV
Job Code/Classification: Salary; Exempt
Must live in: Pittsburgh, Cleveland, Akron or Columbus.
Position Overview: The Field Training Audiologist will contribute to sales and profitability by providing product and software training designed to increase customer knowledge, skills and familiarity with the ReSound product lines. The position also functions to provide audiological support, which includes hearing aid fitting and troubleshooting assistance, to influence buying behavior change from our customers. This position also includes providing audiology, technical and product training to ReSound employees.
Essential Functions:
- Regularly communicate pertinent account information to sales and management personnel.
- Deliver high quality and consistent customer training.
- Support sales of all products within specified geography; work closely with assigned sales teams.
- Needs analysis and provide appropriate training solutions for accounts.
- Represent ReSound through participation at national, state and regional meetings.
- Play key role in promotion and demonstration of products during launch trainings.
- Provide consultative resources which will help develop the business growth.
- Schedule travel independently and within corporate guidelines that maximizes effectiveness and cost efficiencies while maintaining a full schedule.
- Maintain appropriate administrative records. This includes maintaining expenses within published corporate guidelines.
- Interact with Marketing, Sales, Customer Service, Product Management, Technical Support and Research & Development to ensure a quality customer experience.
- Contribute to the enrichment and/or development of training content.
- Other duties as assigned by management.
Competencies:
- Follow the HR policy including all company and department policies and procedures.
- Meet all performance and behavior expectations outlined in the company performance appraisal.
- Perform responsibilities as directed achieving desired results within expected time-frames and with a high degree of quality and professionalism.
- Follow good safety practices in all activities.
- Establish and maintain positive and productive work relationships with all staff, customers and business partners.
- Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities.
- Safeguard sensitive and confidential Company information.
- Strong leadership and analytical skills.
- Strong interpersonal communication skills.
- Able to resolve problems and complex issues at higher levels.
- Excellent computer skills and proficiency using PowerPoint, Word, Outlook, SFDC (CRM) and Excel.
- Ability to effectively prioritize and balance diverse work schedule and demonstrates ability to be highly organized and manage time effectively.
- Proficient with oral and written communication and with conducting presentations.
Desired Qualifications:
Required Education:
- AuD or PhD in Audiology. Master’s Degree in Audiology considered.
- Current state license in Audiology.
Experience:
- Desire at least two years of hearing aid dispensing (post externship).
- Ability to travel 75% of the time (3-4 days/week average).
Travel:
- Extensive travel by air, auto and train.
Other Information:
Direct reports: None
Indirect reports: None
Working Environment: Field based
Physical Demands: Must be able to lift 15 lbs at a time, sitting, walking, standing.
Position Type and Expected Hours of Work: Salaried position, Monday-Friday but may have evening requirements at times.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer: GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace.
E-Verify: GN Hearing / ReSound participates in E-Verify.
Disability Accommodation: If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail bloomington-humanresources@gnresound.com.
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