Phlebotomist II Site Lead - Gaithersburg, MD - Monday-Friday 7:00AM-4:30PM (Hours might vary, Rotational Weekends)
Pay Range: $17.50+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
Quest Diagnostics provides employees the opportunity to invest in the future through a 401(k) Plan with eligibility for all employees after one month, and after one year, a fully vested company match up to 5% of pay.
On-call employees are eligible for:
* 401(k) with matching contributions after 1 year
Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR II-Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II-Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
This role will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and could also lead one or more PSR on site.
The PSR II-Site Lead will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center, in a house call environment, long term care or as business needs dictate.
- Collect specimens according to established procedures, including drug screens, biometric screening, and insurance exams.
- Administer oral solutions according to established training.
- Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
- Responsible for completing all data entry requirements accurately, including data entry of patient registration and entry of test orders.
- Enter billing information and collect payments when required, safeguarding assets and credit card information.
- Process specimens including labeling, centrifuging, splitting, and freezing specimens as needed.
- Perform departmental-related clerical duties when assigned such as data entry, inventory, and answering phones.
- Read, understand, and comply with departmental policies, protocols, and procedures, ensuring all staff members follow instructions.
- Verify patient demographic information and signatures post-venipuncture.
- Assist with compilation and submission of monthly statistics and data.
- Maintain phlebotomy logs in a timely manner.
- Complete training courses and stay up-to-date with phlebotomy techniques.
- Travel to Territory Manager meetings if held off-site or off normal shift.
- Participate on special projects and teams.
- Stay up to date on company communications and assist with the distribution of technical information to the work group.
- Perform Point of Care (POC) testing where needed and complete training/competency evaluations per SOP.
- Act as mentor and resource for new employees.
- Assist with periodic inventory counts and report shortages to the group leader or supervisor.
- Assist with the preparation of schedules for the assigned workgroup or PSC's.
- Communicate professionally with clients to resolve or refer problems.
- Ensure staff follows all safety precautions.
- Assist supervisors with the implementation of SOPs for phlebotomy services.
- Ensure facilities are neat, clean, and in good repair.
- Act as a coach, mentor, instructor, and resource advisor for new employees.
QUALIFICATIONS
Required Work Experience:
- Three years phlebotomy experience required, including pediatric, geriatric, and capillary collections.
- Keyboard/data entry experience.
- Flexible and available based on staffing needs, including weekends and holidays.
- Must have reliable transportation and a valid driver's license.
- Travel and flexible hours required.
Preferred Work Experience:
- Minimum 2 years in a Patient Service Center environment preferred.
- Customer service in a retail or service environment preferred.
Physical and Mental Requirements:
- Lift light to moderately heavy objects.
- Must be able to sit or stand for long periods.
- Extensive use of phone and PC.
Knowledge:
- Committed to all Quest Diagnostics Policies & Procedures.
- Ability to effectively communicate in English.
Skills:
- Ability to provide quality, error-free work in a fast-paced environment.
- Ability to work independently with minimal supervision.
- Excellent phlebotomy skills.
- Must demonstrate superior customer focus and ability to handle multiple priorities.
EDUCATION
High School Diploma or Equivalent (Required)
LICENSE/CERTIFICATIONS
Phlebotomy certification (required in certain states).
Quest Diagnostics honors our service members and encourages veterans to apply.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
#J-18808-Ljbffr
