POSITION SUMMARY
CLUES’ Certified Community Behavioral Health Clinic (CCBHC), Abriendo Caminos, provides immediate access to supportive, high-quality, culturally responsive, and integrated Behavioral Health services and pathways to wellness for the Latinx Community, regardless of insurance status or ability to pay. The CCBHC model translates to increased access to consistent care for wellness in the Latinx community.
CLUES’ Mental Health Skills Programs Supervisor is responsible for ensuring the quality of services provided by the program and achieving program outcomes, supervising, training, and developing program staff, providing direct services and therapy as needed, and acting as a liaison for the program and department with funders and external entities. In collaboration with the department leader, the Mental Health Skills Programs Supervisor is responsible for finding opportunities and reaching agreements to expand services and support the financial sustainability of the department.
The Mental Health Skills Programs Supervisor works with the Associate Director of Behavioral Health, other members of the leadership team of the Behavioral Health department, and team members to promote the highest quality of integrated Behavioral Health services for the community. The Outpatient Mental Health Supervisor collaborates with department leadership on the development and implementation of strategic and tactical plans to maximize the effectiveness of Behavioral Health Services at CLUES. These activities include outreach strategies, partnerships with local agencies, and representation at meetings of local stakeholders and professionals. The Mental Health Skills Programs Supervisor is also an active leader of staff in initiatives and projects for the betterment of the agency as a whole, including pilot projects and service integration efforts.
Department: Behavioral Health
Reports to: Associate Director of Behavioral Health
Location: CLUES Minneapolis Behavioral Health Clinic
Position Type: Regular
Schedule: Full-Time. Generally, Monday – Friday office hours, with occasional evening hours to accommodate clients as needed.
Estimated Salary: $72,650.00 to $85,500.00 (depending on experience & qualifications).
Benefits: Full benefits package available in accordance with current CLUES policies—includes: medical, dental, vision, critical illness, accident, and life insurance (with AD&D); long-term and short-term disability; pre-paid legal services and ID theft protection; retirement plan; educational assistance; paid holidays; and paid time off.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Adult Rehabilitative Mental Health Services (ARMHS) and Children’s Therapeutic Services and Supports (CTSS) Supervision
- Provide leadership and direction to the staff in the program/department to promote an optimal level of service by consistent high-quality oversight. Create a supportive, client-centered environment to effectively respond to the needs of clients and their families.
- Provide clinical supervision and support the professional development of the ARMHS and CTSS providers.
- Nurture a safe, trauma-informed, culturally responsive, and team-based working environment.
- Commit to working on racial equity for staff and for the community.
- Verify that program staff are providing services in a culturally responsive and linguistically appropriate manner.
- Complete service eligibility screenings for all clients referred for CTSS and ARMHS skills training in accordance with state statutes and department policies.
- Collaborate with Behavioral Health leadership and staff to provide integrated care within the CCBHC model.
- Collaborate with Behavioral Health department leadership on programmatic and budgetary aspects of the CTSS and ARMHS programs and provide ongoing assessment of the programs’ needs.
Program Performance and Compliance
- Ensure compliance with Certified Community Behavioral Health Clinic and Uniform Service Standards program standards, including participation in related DHS site visits and completion of any corrective actions required by DHS.
- Support staff to achieve program goals (including productivity targets), complete documentation, maintain records, and report outcomes and activities according to funding and agency requirements. Ensure clinical documentation is kept up to date and in audit-ready condition.
- Collaboratively work with department leader with a focus on continuously improving program effectiveness, efficiency, and financial viability. Support the department leader in setting program goals and objectives, and planning strategies for meeting goals. Assist department leader in the delivery of contracts outcomes and relationships with contractor stakeholders.
- Maintain processes to collect relevant data to track and report upon outcomes in a timely manner according to grant/contract requirements and department goals.
- Monitor staff productivity, performance measures, and program outcomes to ensure program/department will achieve contract, department, and financial goals. Provide progress reports and corrective action plans when needed to meet or exceed financial and performance targets.
- Understand and adhere to all laws, regulations, rules, and policies applicable to services offered by the department. Ensure compliance with funder/contract requirements, comply with auditing requirements, and respond to internal and external data collection and reporting requests.
- Maintain client confidentiality in accordance with HIPAA, agency policies, and other applicable laws, regulations, and ethical standards while ensuring staff within the Behavioral Health department do the same.
Personnel Management and Development
- Support staff and interns in handling mental health client crisis situations and designate appropriate clinical back-up for times when the Mental Health Skills Program Supervisor is not available.
- Collaborate with supervisor and human resources department to plan, implement, and manage staffing to maximize effectiveness. Recommend staffing structure and personnel decisions including hiring, promotion, disciplinary action, and termination to supervisor and HR.
- Effectively supervise staff, including providing guidance and direction, training, evaluating performance, initiating corrective or disciplinary action, and other personnel actions.
- In collaboration with department leadership and program lead(s), provide direction, training, and coaching to staff, including new staff on-the-job training and department orientation, etc. Provide constructive feedback as well as positive recognition.
- Monitor individual productivity goals for staff based on department goals. Provide clear and timely communication to staff regarding expectations and delegated tasks. Maintain regular and timely documentation of staff performance. Meet regularly with department staff to oversee progress toward individual and department goals.
- Develop a well-functioning team, fostering staff empowerment. Nurture a safe, dynamic, and team-based working environment. Promote team building through group activities and staff recognition.
- Promote behavioral health services both internally within CLUES and externally within the community, while also assisting staff in areas including but not limited to quality, outcome-based design, service relevance, delivery, effectiveness, and evaluation, all in alignment with CLUES mission.
Direct Service Provision
- The Mental Health Skills Programs Supervisor will provide direct clinical services, including bilingual and culturally responsive psychotherapy to families, individuals, and groups. They will work with the Associate Director of Behavioral Health to ensure their caseload size and focus allows for adequate time and attention spent in both direct service and supervisory work.
- Maintain up-to-date clinical documentation per department standards and all requirements.
- Fulfill individual productivity goals regarding the direct provision of mental health services. The productivity goals will be adjusted in proportion to the supervisory responsibilities.
General Duties
- Promote the mission, operating values, and agency services of CLUES within the community.
- Partner with other leaders to effectively deliver integrated client services. Ensure that Behavioral Health staff collaborate proactively with other programs in CLUES to achieve service integration and provide a comprehensive array of services to clients.
- Attend program-related trainings to develop personal knowledge and skills relevant to increasing program and project effectiveness as well as training staff.
- Attend and facilitate case conference sessions and other client or staff meetings.
- Cultivate working relationships with potential service collaborators and/or partners. Provide consultations and presentations to other professionals and organizations as assigned.
- Demonstrate appropriate leadership and workplace behaviors, setting an example for staff and clients to emulate.
- Participate in special projects, such as pilot program design and implementation, program development, research activities, community relationship-building activities, and grant writing.
- Maintain open communication with supervisor and staff, soliciting feedback as appropriate.
- Provide services in multiple locations as directed.
- Carry out all other duties as assigned by supervisor.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties or tasks may be assigned as required. Management may modify, change, or add to the duties of this description at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY RELATIONSHIPS
- This position provides clinical supervision for the CTSS Skills Trainers and ARMHS Providers, and may supervise other program staff, interns, and/or volunteers as assigned.
QUALIFICATION REQUIREMENTS
Education, Experience & Key Abilities
- Master’s degree in social work, counseling, psychology, Marriage and Family Therapy, or related field from an accredited university required.
- Independent licensure or Minnesota recognized clinical licensure in marriage and family therapy (LMFT), social work (LICSW), counseling (LPCC), psychology (LP), or other appropriate licensure required.
- Practice experience in ARMHS and/or CTSS preferred.
- Board approved for clinical supervision within discipline or eligibility for board approval for supervision preferred (e.g., Board certified clinical supervisor as LMFT, LICSW, LPCC, or LP).
- Must have a deep understanding of Latine cultures, values, and traditions, and demonstrate cultural responsiveness in every aspect of the role, including communication with colleagues, staff, clients, and community members; creating forms and documents; hiring and training staff; and in clinical supervision and consultation.
- Experience supervising and leading successful team(s) preferred.
- Must be organized, have the ability to work under pressure and stress, have attention to detail, and the ability to multi-task in a fast-paced environment.
- Self-motivated and proactive problem solver.
- Knowledgeable of and experienced in accessing community resources that can serve participant needs preferred.
Language Skills
- Effective communication in English and Spanish, both verbally and in writing, required.
- Ability to read, analyze, and interpret written materials, including reports, contracts, and proposals.
- Ability to effectively present ideas and information in an organized and effective manner, including writing reports.
- Ability to maintain accurate documentation and respond appropriately to questions from clients, co-workers, management, and external parties.
Transportation
- Must have access to use a reliable motor vehicle for independent transportation, valid driver’s license, proof of automotive insurance, and maintain a good driving record. Must submit to and pass annual recertification of compliance with CLUES Automobile and Transportation Policy and driving record check.
Computer Skills
- Proficient working knowledge of email software, the Internet, databases, and common Windows-based programs, including Microsoft Office Word, Excel, and PowerPoint required.
- Must be willing to attend training to advance technical skills and maintain appropriate skill levels to perform job duties.
- Must be willing to use telehealth platform and electronic signature program to conduct supervision tasks and clinical tasks.
WORKING CONDITIONS
Background check
- Must pass a criminal background check, driving record check, and MS-604.20 background check. As a condition of continued employment, staff person may be required to submit to periodic re-verification of these background checks.
HOW TO APPLY
Please visit this link to apply online. Please include a résumé, cover letter, and salary requirements when applying. Contact HR with questions at 612-778-4951 or jobs@clues.org. Please note that all applicants are required to apply online by following the above link (we no longer accept emailed or faxed applications). CLUES is an Equal Opportunity Employer.
ABOUT US
Comunidades Latinas Unidas En Servicio (CLUES) is a non-profit leader in behavioral health and human services. The organization was founded in 1981 with a vision for improving the quality of life of the Latino population in Minnesota. Today, CLUES is Minnesota’s largest Latino agency. Our mission is to advance social and economic equity and wellbeing for Latinos by building upon our strengths and cultures, uplifting our community, and activating leadership for systemic change. Although our services focus on the Latino family, our experience and capabilities enable us to serve individuals and families from all walks of life including new immigrants and low-income families who dream of a better future. Our programs and services encompass a holistic approach to addressing the complex and interrelated barriers our community faces, including programming that advances Community Wellness, Community Leadership, and Community Prosperity. Our services uphold and celebrate cultural richness and community assets as we connect individuals and families to resources, skills, institutions, and opportunities. We employ a diverse, multi-cultural staff to ensure our services are linguistically and culturally relevant.
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