Description
Job Title: TANF Case Manager
Location: Fairbanks, AK, US
Organization Name: Tribal Government & Client Services
Job Summary:
Job incumbent is responsible for assisting families and individuals who are unemployed or at risk clients and families receiving assistance in the PL 102-477 programs. Responsible for planning, developing, initiating and coordinating client services focusing on assessment of interests, aptitudes, removal of barriers to employment, development of prevocational job related skills, on the job training, job placement, job coaching and job retention. The primary objective is to identify client’s strengths, needs, and barriers related to employment and in becoming self-sufficient. Job incumbent will work with the families and individuals to assess skills, work experience, educational needs, barriers to achieving independence, and the employability of each adult caretaker or parent.
Adhere to the TCC Ch’eghwtsen’ model of service and guiding principle which requires providing timely and effective service along with the ability to interact with others in a way that inspires trust and demonstrates respect, compassion and empathy.
Essential Functions:
This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Under direct supervision of the Work Assistance Program Manager, job incumbent:
- Manages an active participant case load that will coordinate ongoing client assessments to identify needs, strengths, and barriers related to personal, social, educational and employment goals.
- Performs Needs Assessment to identify skills, work experience, educational needs, and training needs to achieve employment of each adult caretaker or parent receiving assistance in the PL 102-477 Programs.
- Will work with the Tribal Workforce Development Specialist in order to help applicants and recipients of the PL 102-477 Program to complete self-sufficiency plans, needs assessments and monitor on-going case management.
- Position will advocate on behalf Of Clients, position will obtain Release of Information (ROI) from client to ensure they are receiving all additional services they qualify for. Ongoing monitoring of clients cases so any/all changes are caught and addressed.
- Coordinates work supportive services that are approved in the PL 102-477 plan and Alaska Temporary Assistance Manuel that have been identified on Needs Assessment and written on the client’s family self-sufficiency plan.
- Tracks and Monitors all client cases to assure clients compliance with mandated federal work activity and state requirements. Meets all work participation rates for community service or work activity requirements within the federal guidelines. Monitors and makes changes of any sanctions within program guidelines.
- Document all reported changes in recipient’s electronic record and personal file.
- Coordinates subsidized employment for targeted recipients that are under PL 102-477, developing job contracts with outside employers, processing reimbursement payments to employers.
- Will provide post case management to working clients whose cases have closed, and perform home visits and work site visits to recipients of the PL 102-477 Program.
- Compiles and collects data relating to clients progress and prepares monthly or weekly reports to Work Assistance Program Manager. Responsible for maintaining adequate documentation within program guidelines.
- Conducts program surveys and data entry of survey results on recipients of the PL 102-477 programs.
- Coordinates information and provides any technical assistance for Tribal Workforce Development Specialists. Assists TWDS in meeting local work participation rates or coordinating services.
- Responds to client and staff or outside agency inquiries through visits and telephonically.
- Conducts Intake Process/Approval, conducts Intake Interviews and Certified Fee Agent interviews.
- Exercise full supervisory authority over staff; recruit, direct and evaluate staff. If Applicable.
- Review and evaluate the work of staff caseloads and actions to ascertain accuracy and compliance with policy, guidelines, and procedures.
Other Responsibilities:
Perform other job-related duties as assigned.
Minimum Qualifications:
- High School diploma, GED or equivalent.
- Bachelor’s Degree in Rural Development, Social work or related field of study required. May substitute work experience on a year-by-year basis.
- One year of experience in any field where supervision or management responsibilities constitute the primary purpose or role of the position.
- Strong math and budgeting skills preferred.
- Must maintain strict confidentiality.
- Must pass background check pursuant to the State of Alaska background check and federal Indian Child Protection and Family Violence Prevention Act requirements.
Knowledge, Skills & Abilities:
- Cross-cultural skills and knowledge of Alaska Native cultures and traditions.
- Demonstrated ability to interpret federal regulations and program requirements.
- Ability to operate standard office equipment and familiarity with various menu driven software programs and Microsoft Suite.
- Strong verbal and written communication, analytical and interpersonal skills required.
- Must have initiative and prioritizing skills.
- Must work as part of a team.
- Must have excellent customer service skills and the ability to build rapport with clients, while respecting privacy and confidentiality.
Supervision:
This position will/can oversee up to two Sub-regions of TWDS and the Family Services Specialist.
Physical demands:
Position is sedentary with some walking and standing. Travel to rural Alaska is by small-under pressurized aircraft. Incumbent may periodically lift twenty-five pounds or more in support supplies. Incumbent must be able to work accurately and efficiently in busy and sometimes stressful environment. Shared office space with other team members and outside agencies. Incumbent may periodically deal with irate or inebriate clients.
Summation:
This job has high contact with people including but not limited to; interdepartmental TCC staff and other outside and agencies, which make communication and interpersonal skills necessary. Incumbent must be able to prioritize all tasks and meet all participation rate requirements.
