About The Role
Are you ready to join a cutting-edge 111 call centre, shaping its success right from the start?
Practice Plus Group are excited to start recruiting at our brand new 111 call centre in Stockton-on-Tees.This is an excellent opportunity to build on your Nursing or Paramedic experience and to continue to deliver outstanding patient care – without the physical demand of acute work.
You`ll receive:
- Pay: £23.62 per hour (7am-11pm) and £26.86 per hour (11pm-7am), with further pay enhancements of £29.54 per hour when working between Friday 18:00 to Monday 7:00am
- Any training hours will be paid at £23.62 per hour
- 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.
- Guaranteed regular breaks + potential to work from home
- A strong, stable infrastructure to ensure comprehensive clinical guidance, support and safety, with excellent opportunities for ongoing career progression
- Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
What you'll be doing
What your typical day looks like
- You will be working with patients and providing them with telephone triage using the NHS Pathways systems.
- In 111 we get calls about pretty much anything, hence no two days will be the same. However, you will receive a lot of support from the software systems as well as your team.
- You will be able to plan your working hours to fit with your lifestyle and log off when your shift is over. You will know your start and finish time.
- You will report into the Clinical Team Leader and Clinical Leads, have regular 1:1 meetings. You will benefit from coaching, mentoring and development plans to support your career aspirations.
Our two training options are:
- Full-Time Monday-Friday (9am-5pm) for four weeks
You must be able to attend every training day. This is followed by a further eight weeks’ support before you can be signed off to work on your own. Post training we offer part-time or full-time hours ranging from 16 - 38.5 hours per week.
We offer set shift patterns for you to choose from. To be able to work from home you`ll have to work from the office for at least the first 6 months of employment.
What we’ll look for in you
The successful candidate will have the following skills and experience:
- Good level of education
- Ability to write reports, business correspondence, and procedure manuals
- Experience of working with sophisticated IT and telephony supported applications, programming call flows and maintaining agent skill sets.
- Understanding of call centre metrics and resource planning methods
- Experience of managing large teams within a high volume, process orientated call centre or similar Urgent Care environment
- Excellent people management skills and performance management skills
- Professional and driven, yet communicative and highly approachable
We are looking for:
- UK Registered Nurse (NMC) or Paramedic (HCPC) with appropriate post-registration acute Primary Care experience.
- Excellent listening and communication skills, with good IT and keyboard skills.
- A real passion for providing outstanding patient care, with a commitment to making the most of continuous learning within a well-structured, well-supported team.
.We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits.
If you'd like to learn more about this role, or have any questions, please contact Valentin on valentin.baciu@practiceplusgroup.com
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