Field Training Audiologist - AZ/NM/CA
Position: Field Training Audiologist
Reports to Title: Director of Training and Education
Department/Division: Training/Commercial Sales Team
Primary Work Location: Arizona, New Mexico, Southern California
Job Code/Classification: Salary; Exempt
Must Live in: Arizona, New Mexico, or Southern California
Position Overview:
The Field Training Audiologist will contribute to sales and profitability by providing product and software training designed to increase customer knowledge, skills, and familiarity with the ReSound product lines. The position also functions to provide audiological support, which includes hearing aid fitting and troubleshooting assistance, to influence buying behavior change from our customers. This position also includes providing audiology, technical, and product training to ReSound employees.
Essential Functions:
- Regularly communicate pertinent account information to sales and management personnel.
- Deliver high quality and consistent customer training.
- Support sales of all products within specified geography; work closely with assigned sales teams.
- Needs analysis and provide appropriate training solutions for accounts.
- Represent ReSound through participation at national, state, and regional meetings.
- Primary events include, but are not limited to, Consumer Education Seminars, Open Houses, and CEU Seminars and ongoing “in clinic” product training sessions.
- Play key role in promotion and demonstration of products during launch trainings.
- Provide consultative resources which will help develop the business growth.
- Schedule travel independently and within corporate guidelines that maximizes effectiveness and cost efficiencies while maintaining a full schedule.
- Maintain appropriate administrative records, including maintaining expenses within published corporate guidelines.
- Interact with Marketing, Sales, Customer Service, Product Management, Technical Support, and Research & Development to ensure a quality customer experience.
- Contribute to the enrichment and/or development of training content.
- Other duties as assigned by management.
Competencies:
- Follow HR policy including all company and department policies and procedures.
- Meet all performance and behavior expectations outlined in the company performance appraisal, P2E/IDP, and those communicated by management.
- Perform responsibilities as directed achieving desired results within expected time-frames and with a high degree of quality and professionalism.
- Follow good safety practices in all activities.
- Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
- Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities.
- Take personal initiative for technical and professional development.
- Safeguard sensitive and confidential Company information.
- Strong leadership and analytical skills.
- Strong interpersonal communication skills.
- Able to resolve problems and complex issues at higher levels.
- Excellent computer skills and proficiency using PowerPoint, Word, Outlook, SFDC (CRM), and Excel.
- Ability to effectively prioritize and balance diverse work schedule and demonstrates ability to be highly organized and manage time effectively.
- Proficient with oral and written communication and with conducting presentations.
Desired Qualifications:
Required Education:
- AuD or PhD in Audiology. Master’s Degree in Audiology considered.
- Current state license in Audiology.
Experience:
- Desire at least two years of hearing aid dispensing (post externship).
- Ability to travel 75% of the time (3-4 days/week average).
Travel:
- Extensive travel by air, auto, and train.
Other Information:
Direct reports: None
Indirect reports: None
Working Environment: Field based
Physical Demands: Must be able to lift 15 lbs at a time; sitting, walking, standing.
Position Type and Expected Hours of Work: Salaried position, Monday-Friday but may have evening requirements at times.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer:
GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training, and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance.
E-Verify:
GN Hearing / ReSound participates in E-Verify.
Disability Accommodation:
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail bloomington-humanresources@gnresound.com.
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About Us
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhances the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding.
By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.
The GN-owned brands that are responsible for bringing these technologies to life:
Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world.
If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn, Facebook, and Twitter.
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