Location: Fairfax Oral and Maxillofacial Surgery: Fairfax
10530 Rosehaven Street, Suite 111
Job Id: 1650
# of Openings: 1
Job Title: Patient Care Services Manager
Job Location: Fairfax Oral & Maxillofacial Surgery, Fairfax, VA
Your new career awaits you...
The Patient Care Services Manager will coordinate and perform a diverse set of support tasks, managing both Patient Care Coordinator staff within all 6 locations and the department, to ensure the organization has the quality staff and resources needed to operate efficiently. Identifies and formulates department processes and improvements while also managing employee performances and setting initiatives for success.
Key Responsibilities:
- Supervise Patient Care Coordinator team within all 6 locations while working with other departments to provide constructive feedback and process improvement for employees and the overall department.
- Manage the recruitment and onboarding of new hires.
- Create and manage staff schedules and leave.
- Timesheet management and bi-weekly approvals for all patient care coordinators.
- Conduct employee performance assessments and set initiatives for employee growth, improvements and training opportunities.
- Defining and implementing objectives and procedures to enhance customer service, patient satisfaction and workflow efficiencies.
- Utilize practice resources to identify necessary areas of improvement within the department and the practice.
- Ensure internal policies are being followed and involvement with HR concerns or performance improvement programs.
- Manage patient and referral concerns and dissatisfactions while providing exceptional customer service.
- Collaborate with revenue cycle management team for billing and insurance process changes and staff updates.
- Ensure compliance with HIPAA as well as internal policies.
- Hold leadership meetings with all levels of the organization.
- Communicates/supports corporate initiatives.
- Supports in managing practice software and implementations with new software programs.
- Manages other projects as needed.
Required Qualifications:
- Minimum of 2 years of management experience.
- Related field and dental office experience preferred.
- Must have clear and concise written and verbal communication skills.
- Ability to maintain confidentiality of both staff and patient information.
- Ability to problem solve and process improvement strategies.
- Must be able to work on multiple tasks and projects, often under pressure.
- Must be able to effectively communicate with all levels of the organization.
- Proficient in Microsoft Office products (Word, Excel, Outlook).
Schedule:
- Monday to Friday, 8-hour shift
- Travel: This leader will travel to all 6 practice locations. Must have reliable transportation.
- 401(k) Matching
- Health Insurance
- Vision Insurance
- Life Insurance
Special Requirements:
- Working in-office is an essential function to this job.
- Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs.
- This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.
Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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