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Executive Director of Clinical Services

Your Health Organization • Hartsville, SC, United States • $200k - $250k / year • 5m ago

JOB TITLE:

REPORTS TO:

REGIONAL VICE PRESIDENT

CATEGORY:

EXEMPT

GENERAL DESCRIPTION

The role of the Executive Director of Clinical Services encompasses various responsibilities. The primary objective is to ensure that patients receive timely and appropriate visits from the appropriate healthcare providers. The Executive Director of Clinical Services also focuses on maximizing staff productivity and utilizing effective tools to facilitate proactive healthcare. Additionally, the position is responsible for maintaining optimal staffing levels within the care teams. This involves overseeing and promoting the proper utilization of tools such as chronic care management, transitional care management, advanced care planning, cognitive behavior screening, laboratory tests, X-rays, and other screening tools. Overall, the Executive Director of Clinical Services plays a crucial role in optimizing patient care, ensuring efficient utilization of resources, facilitating interdisciplinary teamwork and care coordination amongst the region care teams, and maintaining compliance with regulatory standards.

AREAS OF RESPONSIBILITY

A successful Executive Director of Clinical Services will be able to perform these essential duties and responsibilities. Reasonable accommodations may be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions.

Leadership and Administration: Provide strategic direction and leadership to the regional staff, setting goals, developing policies and procedures, performance management, and ensuring adherence to regulatory standards.
- Develop and implement effective case management policies, procedures, and workflows to optimize patient care, staff productivity, and proactive healthcare practices.
- Oversee the operations of the case management program, including managing patient visit schedules, maximizing provider availability, and ensuring visits are warranted.
- Supervise the Director of Clinical Services, who oversees the care teams consisting of case managers, clinical coordinators, and providers.
- Ensure adequate staffing levels within care teams to meet the needs of patients.
- Contribute to strategic planning and goal setting initiatives for the organization.
- Foster a culture of collaboration, innovation, and continuous improvement within the organization.
Continuous Improvement: Actively seek opportunities to improve scheduling processes and propose innovative solutions to enhance patient outcomes, productivity, and patient satisfaction/experience.
Care Coordination: Oversee the coordination of patient care and collaborate with physicians, nurses, and other healthcare professionals to develop comprehensive care plans and facilitate effective communication among the care team.
Quality Improvement: Implement quality improvement initiatives to enhance patient experience, outcomes, and satisfaction.
Utilization Management: Oversee utilization review processes to ensure appropriate and efficient use of healthcare resources.
Training, Supervision, and Staff Development: Provide leadership and support to regional staff, including training, mentoring, oversight, and professional development opportunities.
Customer Service: Provide exceptional customer service to patients, exhibiting a compassionate and empathetic attitude.
Collaboration and Coordination: Collaborate with various departments and leadership to facilitate and ensure seamless operations.
Perform other duties as requested or required, in the sole discretion of the Company.

QUALIFICATIONS

Degree Requirements: Bachelor’s degree in healthcare administration/management, social work, nursing, or related field required. Master’s degree in healthcare administration, social work, or nursing preferred.
Experience Requirements: Minimum of 7 years in case management or related field and a minimum of 3 years in leadership.
Demonstrated success in developing and implementing case management programs.
Strong organizational and time management skills, with the ability to multitask and prioritize responsibilities effectively.
Ability to manage and demonstrate effective leadership skills.
Strong interpersonal and communication skills under all conditions and circumstances.
Strong analytical and problem-solving skills.
Must possess the ability to work flexible hours and travel between offices, facilities, etc.

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