About the Company
Pear Suite’s care navigation platform empowers staff to collect, visualize, understand, and act on social determinants of health data, enabling healthcare organizations to meet the social needs of their members and patients in a culturally sensitive, person-centered way.
Reports to: Director of Community Health
Essential Functions
Care Navigators will work with community members, including older adults and those from diverse and underserved communities, to assess and address health and social service needs and promote well-being. Care Navigators will utilize a comprehensive assessment and a range of peer coaching strategies, including health education activities, friendly check-ins, and resource linking, all by phone. Care Navigators will engage with the community through in-person and virtual settings. Other duties may include community outreach and evaluation.
Responsibilities
- Participate in new team member orientation, as well as ongoing training.
- Clearly and efficiently follow provided processes and policies.
- Be prompt and thorough with scheduled engagements, follow-through, documentation, and tracking progress.
- Use your discretion and keep conversation topics appropriate.
- Converse in a friendly and engaged manner and show empathy and discretion by building rapport and creating a positive and welcoming experience for community members.
- Have a good sense of community and available resources for community members to access.
- Utilize community resources, social services, and partnerships to meet community members’ needs.
- Able to communicate effectively by relaying questions and concerns to staff and promptly responding to team-wide communications.
- Have cultural humility, knowledge, and awareness of community cultures and values.
- Other duties as assigned.
Requirements
- Interest in serving community members of diverse backgrounds, cultures, ages, and abilities.
- Excellent written and verbal communication skills; comfortable communicating and engaging in person or by video conference and phone with staff, community members, family members, and community partners.
- Strong computer skills; ability to learn and operate web-based systems effectively (state-required programs).
- Confidentiality when dealing with confidential matters or sensitive subjects by abiding by all HIPAA guidelines.
- Highly organized with attention to detail.
- Able to maintain professionalism and flexibility in times of change and improvement.
- Flexible schedule.
Minimum Qualifications
- High school diploma or equivalent.
- Access to a working computer.
- Reliable transportation for face-to-face outreach.
- Customer service and community healthcare experience a plus.
- English language skills required; other languages a plus.
Nice to Have
- Community Health Worker (CHW) certification.
- Community health work experience.
- Experience working with underserved communities.
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