Job Details
Job Location Sacramento Natural Foods Coop – Sacramento, CA
Position Type Full-time Salary Range $33.50 – $34.50 Hourly Description
POSITION SUMMARY The Wellness Manager is responsible for overseeing and directing all aspects of Wellness department operations. The Wellness Manager ensures accurate and efficient selection, ordering, receiving, preparation, and merchandising of product and consistently phenomenal customer service. This position upholds management best practices, develops and mentors department personnel, adheres to labor guidelines, and ensures others maintain compliance with policy and procedures by establishing clear expectations in a manner that upholds the values of Sacramento Natural Foods Co-op and the cooperative identity.
DEPARTMENT Wellness FLSA STATUS Exempt
REPORTS TO Assistant Store Manager
SUPERVISES Assistant Wellness Managers, Wellness Clerks
ESSENTIAL DUTIES AND RESPONSIBILITIES Uphold all Co-op policies, procedures and expectations.
Customer Experience Ensure the department operates effectively and efficiently; facilitate day-to-day operation and guarantee performance standards are met and that employees consistently work towards their ideal and peak performance. Exceed our customers expectations for service and provide a welcoming environment for people of all diverse backgrounds in accordance with the Co-ops customer service standards. Model, provide, and ensure customers receive prompt, friendly and courteous services in a professional manner that markets our cooperative advantage. Maintain a calm and friendly demeanor with all customers and in all situations.
Department Operations
Develop and maintain ordering procedures, product displays, promotions and merchandising in adherence with the Co-ops merchandising policy. Ensure sufficient stock, attractive, accurate department signage and eye-catching product displays of wellness products. Maintain Wellness equipment and PLU files to ensure proper functioning and accuracy of weighing and pricing. Ensure product is ordered, received, stored, priced and merchandised according to department procedures and address variances from these standards as needed. Maintain vendor relations in a manner that upholds the Co-ops values and ensures products are ordered per department procedure and in a manner that meets customer needs and differentiates us in the marketplace.
Communicates variances in pricing to appropriate personnel. Take special orders from customers. Maintain a working knowledge of department delivery schedules. Monitor and help ensure that department area is kept neat, orderly and clean. Maintain a working knowledge of new products and new technology within the industry.
Managerial Duties
Create, develop, communicate, implement, audit, and evaluate operating standards and procedures and make adjustments as needed. Know and adhere to all aspects of the Employee Handbook, current policies and procedures, safety programs, and collective bargaining agreements. Establish clear expectations for direct reports and support direct reports to ensure expectations are exceeded. Delegate and assign tasks for department personnel as needed and ensure tasks are completed. Provide adequate and timely communication with the Store Director in regards to problems/concerns, opportunities, recognition, and other matters of importance. Supervise work performance and conduct of personnel and support the Co-ops performance management practices in accordance with Co-op policies, procedures, labor and legal guidelines. Model behaviors that support the values of the Co-op, through supportive and participatory leadership, promoting cooperation, team building, and motivating employees to achieve goals. Immediately address and report concerns with employee behaviors or work performance to the Human Resources department and work with them in investigating and addressing the concern appropriately. Monitor and help ensure that Wellness staff are properly attired, including apron and nametag, and are mentally and physically prepared for work duty upon arrival. Create and facilitate trainings for employees that enhance and build upon their skills, knowledge and abilities. Ensure new hires are trained appropriately and effectively. Contribute to regular performance evaluations and provide coaching as needed. Support the Co-ops security and safety protocols and establish strong departmental control measures. Note absences, tardiness, shift changes, and other variances or patterns according to procedure. Reallocate labor as needed to meet operating needs. Coordinate and authorize breaks for clerks in accordance with Co-op policy, collective bargaining agreement, and the needs of the department. Order and maintain adequate supplies. Support recruitment practices by screening and interviewing applicants per managements direction. Support Sacramento Natural Foods Co-ops marketing and outreach initiatives and contribute to marketing, outreach, and events as requested. Model communications with staff that are timely, clear, direct, and respectful. Model leadership behaviors to motivate staff and encourage teamwork. Treat staff equitably, fairly, consistently, and with respect.
Financial Accountability
Collaborate with Directors to establish annual department budgets to include sales, gross margin, labor cost (%), and net profit. Monitor and ensure labor complies with approved budget. Monitor and ensure direct and indirect expenses comply with approved budget. Understand equations, reports and financial terms used in the Co-ops Wellness retail management systems.
Other Duties
Assist in inventory counts, storewide cleaning, and other projects as needed. Attend meetings and events as requested. Ensure equipment repair and maintenance is communicated to appropriate personnel and make adjustments until equipment has been improved. Maintain working knowledge of and ability to perform all duties of direct reports. Adhere to department dress code. Demonstrate support for the cooperative values and principles daily. Compile information and contribute to reports as needed. Know and uphold the Co-op Manager General Responsibilities daily. Perform other duties and work in other departments as assigned.
Qualifications
ESSENTIAL QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Ability Comprehend complex instructions, correspondence, and memos. Communicate effectively and respectfully in oral and written form to staff and customers of diverse backgrounds. Effectively present information in one-to-one and small group situations to employees and customers. Math Ability Add and subtract two digit numbers and multiply and divide with 10s and 100s mentally. Perform these calculations using units of U.S. currency and weight, volume, and distance measurements. Reasoning Ability Apply common sense understanding to carry out detailed written or oral instructions Deal with problems involving a few concrete variables in standardized situations. Prioritize work tasks, multi-task, and maintain focus. Create, implement and improve procedures.
Computer Skills
Use Microsoft Word, Excel, Email, website, and time clock software proficiently.
Work Experience
5+ years previous experience in customer service. 3+ years previous experience purchasing, handling, and/or merchandising products.
ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving
Identify and resolve problems in a timely manner. Customer Service Manage difficult and emotional customer situations. Communicate respectfully at all times. Respond promptly to customer needs. Respond to requests for service and assistance.
Managing People
Make self available to staff. Delegate and direct duties and assignments tactfully and effectively. Develop staffs skills and encourage growth. Train and coach employees. Continually work to improve supervisory skills. Adaptability Adapt to changes in the work environment. Manage competing demands. Deal with frequent change, delays, and unexpected events. Attendance and Punctuality Consistently report to work and arrive on time. Ensure work responsibilities are covered when absent Arrive at meetings and appointments on time.
Dependability Respond to management direction. Commit to meeting department goals and expectations. Complete tasks on time. Quality Demonstrate accuracy and thoroughness. Look for ways to improve and promote quality. Apply feedback to improve performance. Monitor own work to ensure quality. Quantity Work quickly and accurately with a sense of urgency. Meet productivity standards. Strive to increase productivity. Safety and Security Use equipment and materials properly. Protect the safety of self, co-workers, and Co-op customers at all times. Address any potentially harmful equipment or situations consistent with Co-op policy without delay. Report safety-related accidents and incidents immediately to Human Resources. Follow all safety policies and procedures. Operate equipment properly and in a safe manner that will not lead to injury of self or others. Follow all safe food handling guidelines as required by local, state, and federal laws.
ESSENTIAL PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent Physical Demands Stand on concrete floors for extended periods of time. Use hands to grasp, handle, and feel. Reach with hands and arms. Walk, climb, balance, and stoop. Lift and move up to 30 pounds. Talk and hear. Occasional Physical Demands Lift and move up to 50 pounds. Specific Vision Ability Close vision, distance vision, peripheral vision, and depth perception. Availability Evening and weekend availability. WORK ENVIRONMENT The work environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent Exposure Hand washing and wearing disposable gloves. Work with various cleaning products including bleach.
Occasional Exposure Fumes or airborne particles. Outdoor weather conditions. Wet or humid conditions (non-weather).Extreme cold (non-weather).The noise level in the environment is usually moderate May require travel with various forms of transportation including overnight stays
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