ORGANIZATION SUMMARY:
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief is seeking a Refugee Benefits Navigator to assist newly arrived refugees in understanding and accessing public benefits for which they may be eligible. This role also includes providing case management for a specific caseload of families qualifying for the Wilson Fish TANF Coordination Program.
Role & Responsibilities
- Conduct eligibility determination and enrollment services to newly arrived refugee families for health insurance, Refugee Cash Assistance, and Public Benefit programs.
- Provide client-centered, solution driven case management services for clients enrolled in public benefit programs, including TANF Coordination Health Promotion and Elders ensuring system navigation support, effective goal planning and measurable progress towards self-sufficiency during their enrollment period.
- Coordinate with Tennessee Department of Human Services’ specialized refugee unit to ensure client access and full participation to DHS services and resolve obstacles as needed.
- Facilitate outreach and education to increase TANF program and medical insurance awareness and understanding among eligible clients.
- Assist program participants in health insurance and short-term medical system navigation goals such as connection to primary care services, medical bill assistance and referrals to other services or intensive case management as needed.
- Assist refugee adults 65 years and older in the application for Social Security Income along with health insurance and other public benefits.
- Maintain and support the creation of relevant partnerships with non-profits and community groups to ensure access to benefits, resources and information for refugee and immigrant communities.
- Collaborate with Economic Empowerment and Initial Welcoming Services in providing holistic and coordinated services to newly arrived refugee clients navigating challenges and barriers impacting clients’ resettlement, stability and self-sufficiency.
- Support regular reporting, including biannual, quarterly and monthly reports for all relevant programs through timely and accurate data submission, case notes, documentation, etc.
- Assist with administrative tasks related to program operations.
- Actively participate in and support staff and team meetings, staff development, program training, community activities, and organizational events.
- Maintain an internal library of community organizations and relevant resources for timely client referrals.
Knowledge, Skills, & Abilities
- Strong understanding of case management practices and strategies, with excellent attention to detail and time management.
- Excellent problem solving and planning abilities, and a willingness to analyze and adapt processes to better achieve goals.
- Highly organized with strong verbal and written communication skills.
- Cross-cultural fluency and experience working with newcomers from diverse backgrounds and beliefs.
- Ability to work independently and solve problems effectively.
- Must have the ability to work under pressure with flexibility within a team-oriented, and highly collaborative environment.
- Skilled at prioritizing with an ability to multi-task and manage multiple deadlines in a fast-paced setting.
- Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization.
- A self-starter with strong initiative, follow-through, and organizational skills; must be able to prioritize, multi-task, and be attentive to details.
- Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
- Multilingual abilities (e.g., Dari, Arabic, Kirundi, Swahili, Spanish) are strongly preferred.
- Familiarity with public benefits and systems including TANF, SNAP, Medicaid, and workforce development is preferred but not required.
Requirements
$19.25 - $21 an hour
World Relief offers a competitive benefits package (25 hours + per week):
World Relief contributes to monthly premiums:
-Medical
-Dental
Additional Benefits:
-Offer 16 Paid Holidays!
-Vision
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
-FSAs: Medical & Dependent Care, & Commuter Funding
-Supplemental Life Insurance (employee, spouse, and children)
-Critical Illness, Hospital Indemnity, and Accident insurance policies
World Relief pays 100% for eligible employees:
-Group Term Life (employee, spouse, and children)
-Long Term & Short-term Disability
-Accidental Death and Dismemberment (AD&D)
-Long Distance Travel Insurance
-Employee Assistance Program (EAP)
World Relief - Retirement:
-401K & Roth
-WR matches up to 4%, then an additional quarter percent up to 10%
-Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
World Relief Discounts (Immediately Eligible):
-Verizon
-Pet Insurance through Nationwide
-Home and Auto insurance through Liberty Mutual
-Working Advantage Discount Program
World Relief is honored to be recognized with the Cigna Healthy Workforce Designation, Silver Level for meeting or exceeding the core components of our well-being program including leadership and culture, program foundations, program execution, and whole person health.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations.
The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
The employee frequently is required to sit, reach with hands and arms, talk and hear.
WORK ENVIRONMENT:
General office setting. World Relief also offers hybrid and remote schedules for limited positions.
Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
Year-end archiving activities involve repeated lifting and bending.
Physical, emotional and intellectual demands.
Equipment used: Employee computer (desktop or laptop), printer, and copier.
All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.
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