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Position Summary
The Telepharmacy Technician is responsible for all daily operations of a Telepharmacy Remote Dispensing Pharmacy location, where the Pharmacist oversight occurs from a separate Supervising Pharmacy location. Telepharmacy Technicians build upon the skills and responsibilities of the Pharmacy Technician, and are focused on managing day-to-day pharmacy operations, execution and performance, while building patient loyalty through a continuous focus on excellent customer service, service recovery, and facilitating communication with the Supervising Pharmacy/Pharmacist. In addition to the responsibilities required for the Pharmacy Technician Role, this Telepharmacy Technician position is responsible for:
- Overseeing the safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances.
- Overseeing pharmacy inventory management, including controlled substances, i.e. reviewing orders, checking in products, cycle counts, and maintaining perpetual inventory.
- Receiving and acting upon all operational communications, including completion of required tasks (email, myWork, etc.), and similar activities.
- Improving total store service foundations by execution of outstanding performance, especially in areas of WeCARE workflow best practices, customer service, and patient care.
- Demonstrating growth mindset to support positive business outcomes; inspiring and motivating the total store team to embrace change, including workflow enhancements and new product/service offerings.
- Serving as a peer mentor for the onboarding, training, and development of new hires in the Telepharmacy.
- Communicating among a number of individuals, including patients, co-workers, insurance companies and prescribers where allowed by law.
- Effectively following and ensuring full compliance to CVS workflow procedures and quality assurance standards.
- Ensuring patient outreach calls are completed within workflow, where appropriate and applicable.
- Attending to all patients and customers at Telepharmacy counter and phone calls.
- Partnering with front store management to drive customer service.
- Proactively identifying and resolving potential problems to ensure customers have their medications when needed.
- Participating in all required district and store operational meetings and action planning.
- Maintaining a clean, organized and professional Telepharmacy department, according to CVS standards.
Required Qualifications
Must be at least 18 years of age • Minimum of 1+ year of experience as a Pharmacy Technician (may be 2+ in select states) • PTCB National Certification or equivalent state-accepted national Pharmacy Technician Certification • High school diploma or General Equivalent Development (GED) required • Regular and reliable attendance • Attention and Focus • Customer Service Orientation • Communication Skills • Mathematical Reasoning • Problem Resolution • Physical Demands: Remaining upright on the feet, particularly for sustained periods of time; moving about on foot to accomplish tasks; lifting, scanning, and bagging purchased items; etc.
Preferred Qualifications
Experience in Inventory Specialist Role
Education
High School diploma or equivalent
Pay Range
The typical pay range for this role is: $16.55 - $24.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status.
CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We strive to provide equal access to the benefits and privileges of employment.
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