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Medical Assistant/Patient Service Specialist I

Steward Health Care System LLC • Boston, MA, United States • $200k - $250k / year • 2w ago

Location: Steward Medical Group - North

Posted Date: 6/3/2024

Job Type: Full Time

Department: 1101.65254 CMGE Matta Off OH

Job Summary:

The position is a member of the health care team who functions in a dual role, providing administrative as well as clinical support to ensure quality care to patients and the smooth day-to-day operation of the physician practice. Duties will include, but are not limited to, medical assistant duties, answering telephones, making appointments, verifying patient demographic and health insurance information, coordinating billing and referral processes, assembling patient charts, scheduling, data entry and filing.

Responsibilities:

Medical Assistant Functions:

Take vitals when necessary
Prepare the daily schedules for the office, pull and prepare the patient charts, ensure that the proper chart has been selected, and the appropriate paperwork has been attached to the chart (i.e., encounter form, etc.)
Room placement
Record patient history, chief complaint, pharmacy info, prescription list, etc. into EMR for physical
Supply ordering
Stocking of rooms
Ordering tests, obtaining prior authorizations
Requesting and obtaining referrals for patient visits and surgery

Patient Service Specialist Functions:

Answers, triages, and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member and received the information. Provides routine information to callers
Prepares the daily schedules for the office, pulls and prepares the patient charts, ensuring that the proper chart has been selected, and the appropriate paperwork has been attached to the chart (i.e., encounter form, etc.)
Schedules patients' appointments and appropriate testing for patients as directed. Facilitates admissions to hospital
Verifies information from patients including demographic and health insurance information
Prepare documents for billing physician encounters; enters data, ensures that referrals are received, etc.
Provides administrative support for physician. Prepares correspondence, forms and other documents are requested. Enters information into the computer system. Transcribes dictation of a highly confidential nature
Organizes and updates files, charts, and records
Responsible for stocking of supplies and assists in ordering supplies

Qualifications:

Graduate of a Certified Medical Assistant program; new students welcome to apply
High School Diploma or equivalent required
2 to 3 years of experience as a Medical Assistant preferred
Experience as a Patient Service Specialist preferred
Experience with electronic medical record (EMR) strongly preferred (Athena a plus)
Experience with Microsoft Office, Word, Excel and Outlook

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