Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
JOB SUMMARY AND PURPOSE
The Care Manager (Specialist) provides intensive care to program participants who have been, or are currently, involved with criminal justice system as well as suffering from co-occurring disorders, meeting participants at least weekly. The Care Manager (Specialist) is the primary point of contact to coordinate services and care for assigned clients, handling clients with the most complex cases of high acuity problems and co-morbidities. This position provides clients with the highest levels of acuity and co-morbidities individualized care through access to service linkages, counseling, treatment planning, and various crisis intervention methods in order to prepare individuals for further success.
DUTIES AND RESPONSIBILITIES
- Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate, to develop a detailed plan to meet the high acuity needs, sets goals for the clients, and locates the resources needed to meet the goals.
- Provide service linkages and support systems to ensure identified needs are met.
- Coordinates individualized planning and follow-up with clients to meet short and long-term needs, tracks progress on meeting agreed upon goals.
- Conducts regular meetings with clients; consults with service team regarding progress of cases; records all services provided and case notes, maintaining confidentiality of client’s data in accordance with HIPAA and other relevant funder, local or state regulations.
- Facilitates support groups and group education events.
- Provides crisis management, applying experience and through consistent communication with clients, provides intervention as needed.
- Appears in court or other government agencies as advocate for clients relating to re-entry into society.
- Mentors junior program staff members, participates in professional development events.
- Other duties as may be assigned by Program Manager.
QUALIFICATIONS
REQUIREMENTS:
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
- Must be able to pass Los Angeles Sherriff Department (LASD) background check.
- Valid California driver's license and have reliable transportation.
- Approval from Department of Health Services (DHS).
- TB Test.
EDUCATION:
- Bachelor’s Degree (Social Work or related).
EXPERIENCE:
- At least 2 years of case management experience in complex, high-acuity cases relating to: homelessness, addictions, under-served, and/or prison re-entry program care – high acuity clients with co-morbidities.
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